Amazon might have made the process of ordering things online really really easy but in some cases, this convenience quickly turns into an inconvenience when you are trying to complete the order but the platform displays an error message while checking out.
This issue generally happens because of payment or order-related problems.
How To Fix Amazon Error When Checking Out?
Fix 1: The item that you have ordered is not available at the address that you have mentioned
The first thing we suggest you go back and check if the item you are trying to order is still showing available at your address, if not then you are required to enter a different address or choose another item.
Fix 2: App glitch
If you are using Amazon through their app then the issue can be related to app glitches, so you can try app-level troubleshooting to fix any glitches.
Here are the steps you can take,
- Log out from your account and close the app. Then wait for around 10 seconds and re-login to your account. Now check if the error still comes.
- Check if you need to update the app.
- Clear the app cache and storage data.
Fix 3: Re-enter the same address on the app
There could also be a specific glitch on the app that causes the issue with saved addresses. It might show up only when placing orders.
In this case, you can try deleting the saved address on the account and then relaunching the app to add the address again. At last, check if the error persists.
Fix 4: Check your internet connection
If the error is still coming then the problem can be internet-related. We suggest you to perform a speed test to make sure your internet is working with good speed and stability.
In case your internet has some issues then troubleshoot your network or connect over an alternate connection.
Fix 5: Check if the Amazon server is down
The Amazon server could be the root cause of the issue that you are facing. If the server is down, it will not register your order.
This can also cause issues with the identification of other details on your account. In these cases, you should check if Amazon is down, and to do that you can visit any downtime detector websites.
Fix 6: Check if your added payment method is viable
The payment method that you have added to the Amazon account could also be the cause of your checkout troubles.
Sometimes, people use specific cards for their online purchases. If you have no idea about the viability of the card that you are using for the purchase, go ahead and check the details.
If the card that you are using has expired or is not available for purchase, switch the payment method and try again.
Note: If you have selected to pay on delivery, switch to online payment and see if it solves your issue.
Fix 7: Contact the Amazon support team
If none of the above solutions have helped, it is possible that the issue resides with the account and there is a specific issue that can only be solved with the help of the customer support team.
Amazon has a great support ecosystem where you can communicate your problem through chat or call, so at this point, you should reach out to the Amazon support team for further help.
