If you are getting an error “Oops Something Went Wrong” while using your Child Profile on your Fire tablet then here in this post we are going to share possible workarounds for this issue.
As per the users’ complaints, this error is only limited to the Child Profile, and switching to the adult profile shows no error.
If you are experiencing this error then you should not worry as this error is mainly coming from Amazon’s end, and there is nothing wrong on your side. Below we have suggested a few workarounds, try them as they can help you resolve this issue.
Fixes For Amazon Kids “Oops Something Went Wrong” Error
Fix 1: Check Update For Your Device
To fix this error first check if you have a pending update for your device. If there is a pending firmware update then install it right away as this may be the reason for the error.
In case there are no pending updates then check the the date of the last update, if the last update date is very recent then it is possible that your Fire Tablet has automatically installed the recent update which has some bug with it and that is causing this error.
Here is how to check the pending update and last update date for the Fire Tablet.
- Go to your Adult Profile Settings.
- Then choose Device Options.
- Then choose System Updates.
- Then choose Updates.
- Then choose Check Now.
- Keep tapping Check Now or Update until it says “No updates found”.
- If there are no pending updates then from the same screen you can check the last date of the update.
Fix 2: Are You Having This Error While Accessing FreeTime Application
In case you are getting this error while accessing the Amazon FreeTime application then try clearing the FreeTime app cache, and then check for the error.
- Go to the Settings.
- Then choose Apps & Notifications.
- Then choose Manage All Applications or See All.
- Then choose the FreeTime App.
- Then choose Storage.
- Then choose Clear Data or Clear Storage.
- Then choose Clear Cache.
Fix 3: Check If There Is Any Reported Issue
If you still get the error then go to the Official Amazon Forum and check if there is any notification or update about any recent ongoing issue with the Fire Tablets.
Fix 4: Contact Support
If you still get the error then you should get in touch with the Amazon support team to report your issue to get further help and advice.
Related Error Codes
