For those of you facing the following Error 1-3-9-500 on Asphalt 9 while playing online and in need of a solution to fix the issue and go back to playing the game as usual. Then, good news for you as you have made it to the right place.
Now, whenever you see the Error Code 1-3-9-500 flashing on your screen while playing Asphalt 9 in multiplayer mode. It may be usually due to a network issue or some problem with your home network.
Hence to tackle such errors. Below, I have listed all the possible solutions out there with the help of which you should be able to fix the error, pretty much by yourself and in no time.
How to fix Asphalt 9 Error 1-3-9-500?
Fix 1: Restart the game
To start off with troubleshooting the following Asphalt 9 Error 1-3-9-500, the first thing you should try doing is restart the game.
Many users facing the same issue have reported that restarting the game and starting afresh have helped solve the issue for them.
And thus, there is no harm in restarting the game if that is what is needed to fix any temporary glitch or bug responsible for causing the issue.
Fix 2: Check your internet connection
Make sure that you have a stable and good internet connection. Whenever such an error occurs, it is very important to note and check that your internet connection is stable and working properly.
If not, then you can assume that your faulty internet connection is the reason why such an error is occurring.
First of all, check whether all the wires connected to your network devices have no loose connections or may be damaged in any way. If there isn’t any. Then, you can also try resetting your network devices once by pressing and holding on the reset button or hole with the tip of a paperclip for at least 8 to 10 seconds.
However, if none of the above mentioned steps work, and you still feel that your internet speed or connection is unstable or slow. Then, try directly calling up your ISP provider service and take up the issue with them.
Fix 3: Restart your device
Just like restarting the game helped users get rid of the error. Similarly, many users have also reported that restarting their devices have also helped to fix the issue on their respective devices.
When restarting a device, any small or temporary bug which might have arisen during the initial initialization might be taken care of on its own, without having to take any other invasive methods.
Hence, it is advised that you try restarting the game as well as your devices, just to be sure that there is no small glitch or bug causing the error to occur that cannot be fixed by a simple restart.
Fix 4: Clear App cache
For those of you playing the game on an Android OS or iOS platform, clearing up the app cache on your smartphone devices might do the trick.
So, for those of you using an Android device. You can clear up the app cache by following the steps as shown below:
- Firstly, go to your handset’s settings option by clicking on the gear icon.
- Next, in the Settings page, click on Apps.
- Then, from the list of apps listed, click on the Asphalt 9 game icon.
- Now, head to the Storage & cache option from the next page and click on the Clear cache option.
Now, for those playing the game on iOS. The steps listed below shows how you can clear up the game cache to try and solve the error:
- You will need to first go to the Settings page by tapping on the Settings icon option.
- Then, go and click on the General option.
- Next, from the list of apps, scroll down and click on the Asphalt 9 game app.
- Under the game page, scroll down and toggle on the Clear temp data on next start option and restart your device.
- Launch the game and check whether the error still persists.
Fix 5: Update the game app
Depending on where you are playing the game, try updating the game app on the respective devices.
If you are running the game on AndroidOS. Then, simply heading to Google Play Store and heading to the Asphalt 9 app page should show you whether any updates are available or not.
If there are any updates available, then the update button on the app page should be available, clicking on which should update the game.
Similarly, even in the case of an iOS platform. Simply, going to AppleStore and updating the game in a similar way might help you fix the error.
Fix 6: Update System Software
Updating your device’s system software can also prove to be helpful, if the error is caused as a result of compatibility issues between the game app and the system software.
Hence, depending on whichever platform you may be using to play the game. You should try updating the System Software of that particular OS or platform.
Below, I have listed all the platforms as well as links to guides explaining how to update the system software or firmware for each one of them.
- Update Android OS
- Update iOS
- Update Windows OS
- Update MacOS
- Update Nintendo Switch
- Update Xbox One
Fix 7: Contact Asphalt 9
If none of the fixes mentioned above work for you. Then, as a last resort, you can also try contacting Asphalt 9’s HelpDesk for their guidance and help to fix the following issue.
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