How to Delete Prezi account? Cancel Trail Or Membership?

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Prezi was launched as a competitor to Powerpoint and Keynote in the year 2009. It promised to provide what the competitors were failing at. There was a boom in the market to try out the new platform and see what it could do.

How to Delete a Prezi account

The hype went down shortly after because the audience realized that what they were looking for was not delivered. Prezi just became a platform for dramatic visual transitions during presentations.

But this was not the purpose of the platform according to the audience. If you are also in the list of users who just do not find Prezi relevant, you can follow the steps down below to Delete your account and cancel your Memberships.

Thing To Know Before Deleting Prezi account

You should keep in mind the points listed down below before you close the door on your Prezi account.

The list mentions all the data and priveleges that you will lose when you delete your account. Read carefully and then make a decision.

  • Deleting a Prezi account is irreversible. Once the account is gone, it cannot be recovered.
  • You will lose all the presentations that you made and saved on Prezi. Make sure to take a backup before you delete the account.
  • If you have purchased a subscription, cancel the subscription before you delete the account because you will still be charged even after you delete the account if you do not cancel the subscription.

After making sure that you have taken care of all that you needed to and taking the backups of all your data, you can proceed to delete your account. You will find the steps to do so in our next section.

How to Delete Prezi Account?

If you are reading this section, it means you have taken care of all the formalities that you needed to take care of before this process. Follow the steps listed to easily delete your Prezi account.

  • Follow the link to go to the Account Settings page.
  • Click on the Profile tab.
  • On the page that opens, towards the right, you will see the option of Delete Account.
  • Click on Delete Account to reach the confirmation page.
  • Enter your Password when prompted and click on Confirm.
  • Your account will be deleted.

How to Cancel Prezi Membership?

Before you delete the account, or if you just want to end the membership, you can follow the steps down below to cancel the subscription.

If you delete the account, this step will make sure that you are not charged even after the account is deleted.

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If you just want to end the subscription, this step will stop the further charges on your billing cycle.

  • Click on the link to go to the Account Settings page.
  • Click on Licence.
  • You will see a clear tab named Cancel your Subscription.
  • Under the tab, click on Cancel Subscription.
  • A questionnaire appears. Answer the brief questionnaire.
  • Click on Continue.
  • Your Subscription will be cancelled.

Prezi asks you to fill out the questionnaire before you cancel the subscription because they want to analyze what reasons prompted you to take this step of cancelling the subscription. This helps the company improve in the future through user feedback.

We recommend you fill the questionnaire so that the users can get what they pay for in the future updates.

FAQs | Frequently Asked Questions

I did not use my Prezi subscription but I was charged before I deleted my account. How can I ask for a refund?

If you did not use your subscription, or you were charged before you deleted the account, you can request a refund at Prezi. Click on this link and submit a refund request. During the submission of the request, you will also need to verify your details and provide more details. The payment team expert may contact you after a while if even more details are needed. You will receive a solution in your inbox from Prezi about the steps you need to take in order to get a refund.

I need to edit a Presentation that I created when I had a licence. How can I do that after I have cancelled my membership?

If you need to edit an earlier presentation, you will unfortunately need to downgrade your account or renew your subscription depending on what option suits you better. There is no option to edit an older presentation created through the licenced version of Prezi after getting rid of your subscription or Membership plan.

I am not able to see the Cancel Subscription button on my account.

If you have multiple accounts on Prezi, make sure that you are logged in to the correct account, that is, the account through which you have purchased the subscription. Follow all the steps correctly after you have made sure and you should see the cancel subscription option. If you are still facing issues, contact the support team at Prezi and they will help you with it.

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Falguni Rana

An enthusiastic explorer in the world of words. I like to interact with my fellow travellers and dive in their potential worlds. A content writer, building literary bridges, one word at a time. Each article is my stepping stone to a new realm of writing. Every day is inspiring with the pillowcases woven in literary threads. I would love for you to follow me on my writing journey.