How To Fix “Amazon Prime Video Black Screen”?

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Last Updated on July 21, 2023

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How To Fix "Amazon Prime Video Black Screen"?

Amazon Prime Video is a subscription-based over-the-top platform for streaming movies and TV shows.

It is a leading streaming service providing its customer base with top-quality regular content. Amazon Prime is compatible with almost all operating systems out there.

The streaming service is accessible in almost every country, with active users of the platform being north of 175 Million.

Imagine you are enjoying your favorite movie or TV show when suddenly the screen goes black. The problem of “Black Screen” on Amazon Prime Video is a very common problem that people incur regularly.

This article will guide you through to different solutions for fixing the “Amazon Prime Black Screen” problem.

How to fix the “Amazon Prime Video Black Screen” issue?

The problem of “Black Screen” occurs in Amazon Prime Video usually when there is a device breakdown, hardware problem, or system is outdated. 

Listed below are some common fixes for the “Black Screen” problem on various platforms.

For Amazon Prime Black Screen Issue on PC:-

Troubleshoot 1. Check System Update

Streaming services like Amazon Prime Video update their interface regularly. The problem of “Black Screen” may arise if your system’s software is not up-to-date. Check your PC for system updates. If there are updates available, perform a system update and try again.

Troubleshoot 2. Browser Selection

Some browsers may not be able to comply with the requirements needed for playing videos on Amazon Prime Video. Make sure to use trusted browsers and regularly check the browsers for updates.

So simply try using Prime Video with any other browser to confirm it it’s the browser related issue.

Troubleshoot 3. HDMI connection

If you are watching something on Amazon Prime Video with the help of an HDMI cable. Make sure the connection of HDMI is intact properly. Unplug and plug in the cables again.

Also check your HDMI cable for any cuts or faults, if you find any faults with the cable simply try a new HDMi cable.

Troubleshoot 4. Drivers of your PC

Black Screen also happens when some video drivers are missing from your PC. Sometimes due to various reasons, the drivers of your PC may get messed up. Perform a driver scan and install any driver that is missing from your PC.

If you don’t know how to perform a driver scan on your PC then visit this guide.

For Amazon Prime Black Screen Issue on Apple TV:-

Troubleshoot 1. Restart your Apple TV

Many times when you overwork the Apple TV, it may result in problems in playback. To fix this, perform a restart of your Apple TV.

To restart your Apple TV, go into the “Setting” with the help of the remote and select the option labeled “Restart”.

Troubleshoot 2. Reconnect all the Cables

Loose cable connections may end up resulting in Black Screen. Make sure that all the cables are properly connected. To be on the safe side, reconnect all the cables of your Apple TV.

Troubleshoot 3. Check for your Connection

Slow speed of connectivity may also result in this problem. Make sure the internet connection is stable. Restart your Wi-fi to make sure of the connection.

You can perform a speed test for your internet to get the idea of your internet speed.

  • Go to any speed test website.
  • Perform a speed test.
  • Check sure if you have a good internet speed.

Troubleshoot 4. Reset your Apple TV

If any of the solutions given above do not work, try to factory reset your Apple TV.

  • Go to “Settings“.
  • Click on the “System” option.
  • In the “System” you will find an option labeled “Reset”. Click on “Reset” to start resetting your Apple TV.

For Amazon Prime Black Screen Issue on Fire TV Stick:-

Troubleshoot 1. Check your Internet Connectivity

Make Sure that the Internet connection your Fire TV Stick is running on has a stable connection. This is the most common issue behind “Black Screen”.

You can perform a speed test for your internet to get the idea of your internet speed.

  • Go to any speed test website.
  • Perform a speed test.
  • Check sure if you have a good internet speed.

Troubleshoot 2. Clear the App Cache

The problem may also take place due to the collection of unwanted cache data of your app. To fix this problem clear the app’s cache.

  • Go to “Settings“.
  • Choose “Applications“.
  • Tap “Manage Installed Applications“.
  • Then select “Amazon Prime Videos“.
  • Tap on “clear cache data“.

Troubleshoot 3. Update OS

Regularly check for updates for your Fire TV Stick’s software. If there is any pending update please consider updating it.

  • Go to “Settings“.
  • Then click on “My Fire TV“.
  • In that section, you will find an option “About“.
  • further in the “About” section you will find an option “Check for updates“. Click on the option to check the updates available for your Fire TV stick.

Troubleshoot 4. Check Cable Connections and Power Rating of the Source

Make sure all the cables are joined properly. Also, check the power rating for your USB source. The Fire TV Stick requires at least 1 Ampere connection to function smoothly.

For Amazon Prime Black Screen Issue on Mobile devices:-

Troubleshoot 1. Closing and Reopening the app

Sometimes, when an app is running for a long time, it may result in problems like “Black Screen”. Just force close the app and reopen it again.

Troubleshoot 2. Uninstall and Reinstall App

Uninstall the Amazon Prime Video app by long-pressing the app icon and selecting the “Delete” option. Then, install the app again from “App Store” or “Play Store”.

Troubleshoot 3. Clearing the App data

For Android, go to “Settings > Apps Menu > Installed Apps > Amazon Prime Video“. Then select clear app data to erase the data from your installed app.

For iOS, go to “Settings > General > iPhone Storage > Amazon Prime Video” then click on delete app. After this, install the app from the “App Store”


Thank you for reading this article. We hope you were able to fix the problem of “Amazon Prime Video Black Screen” by reading the steps in our article. Do not miss sharing this article with your friends. Happy Watchings!

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.