How To Fix if Prime Video not working on Echo Show?

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Last Updated on July 21, 2023

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How To Fix If Prime Video Not Working On Echo Show?

Are trying to access Prime Video on Echo Show, and it’s not working for any reasons. Then in this post i am going to tell you that how you can troubleshoot this issue.

This article will guide you through fixing the problem of Amazon Prime Video not working on Echo Show 5.

You will find everything there is to know about Amazon Prime Video not working on Echo Show and the solution to this problem.

Solution if Amazon Prime Video not working on Echo Show

There are many solutions to fix Amazon Prime Video on Amazon Echo Show. Some of the are:

  • Restart Your Device
  • Disconnect And Reconnect From Internet Connection
  • Software Update
  • Firmware Update
  • Factory reset echo show
  • Contact the support

1. Restart your Device

Rebooting your device can solve many problems that you are facing. Shut down your device by standard procedure and wait for 1 minute.

After waiting 1 minute, restart your device and check if the Amazon Prime Video is now working on your Amazon Echo Show 5.

2. Disconnect and Reconnect from Internet Connection

Internet connection is always letting us down. Make sure that your internet connection is stable and is providing a good speed.

There are many web apps available online for free here, you can check the stability and speed of your internet network. Just to be on the safer side, reboot your modem or router to reset the network connection.

3. Software Update

Amazon Prime Video comes with software updates regularly. Check if there are any pending software updates ready to be installed.

If yes, install the updates and reboot your device. After you have performed all this, check if the Amazon Prime Video is now working on your Amazon Echo Show 5.

4. Firmware Update

Check if there are any pending system updates ready to be installed for your Amazon Echo Show 5. If there are, install the updates and try to access the Amazon Prime Video on your Amazon Echo Show 5.

If the solutions given above do not help you access Amazon Prime Video on your Amazon Echo Show 5 device, kindly contact the customer service and tell them about your problem.

5. Factory Reset Echo Show

  • Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds).
  • When prompted, follow the on-screen instructions to set up your device

6. Contact the support

If you gets the error even after applying these troubleshoot methods, then i will suggest you to contact the Echo Show support.

What Is Prime Video?

There are a huge number of streaming services on the market today, like Amazon Prime Video, Netflix, Hulu, HBO Max, and more.

Streaming services can be enjoyed on many devices. People watch these streaming websites on several different devices.

Some people like to watch content on their mobile phones, and some people like to watch on a big screen like a TV. Most of these services are designed for providing a premium experience on almost all devices. 

The streaming service in focus today is the Amazon Prime Video service. The service contains over 20,000+ titles listed on their website and is parented by one of the biggest companies on this planet, Amazon Inc

The streaming service was quite small for many years but now has developed into a major player in this industry. Users can enjoy Amazon Originals that are specifically produced for Amazon Prime Video, as well as many other titles that are listed from various other production houses.

What is Echo Show 5?

Amazon Echo Show 5 is a smart speaker in the line of Amazon Echo products. Amazon Echo Show was initially launched in 2017 and has been a complete entertainment device for all users.

Amazon Echo Show was initially launched with a 7-inch screen, but the Amazon Echo Show 5 features a 5.5-inch screen.

It is designed to work optimally around the Amazon virtual assistant Alexa. Amazon Echo Show 5 can be used for entertainment purposes and also for taking Skype calls for professional purposes.

Amazon Prime Video can be played on Amazon Echo Show 5 very easily. The users can also watch Twitch streams on their devices.

Users can enjoy content from various websites like Hulu and Dailymotion. The user can control the device and access Amazon Prime Video by just using voice commands.

Users can also watch many other things like the News and weather channel on Amazon Echo Show 5. If you are looking for a small device that can handle your Amazon Prime Video, Amazon Echo Show 5 is the right device for you.


We hope you liked this article. The article contains everything there is to know about Amazon Prime Video not working on Echo Show 5.

There are many more solutions to fixing this problem on Amazon Prime Video, but we are optimistic that you will solve the Echo Show 5 Problem on Amazon Prime Video by following the steps given in this article.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.