In this article, we will discuss the ICMP errors on Xbox.
This is a very common error and the developers are aware of it.
As per our research, this is an issue that stops the users from connecting to the Xbox Live server due to the primary issues with your internet service provider, but in some cases, this issue can also arise because of the network settings.
How to solve the ICMP error on Xbox and connect to Xbox Live?
Fix 1: Test the Xbox Live Connection
The network connection needs to be tested to see if the issue is on your end or on the server’s end.
On Xbox 360 you can check the Xbox Live connection using these steps.
- Fish out the Xbox Controller
- Press the Guide button on the Xbox controller
- Now select Settings
- From the Settings menu, select the System settings
- The system settings are further divided into many sections
- Select Network Settings from the System Settings
- Now select your network based on the fact that you are using a wired or wireless connection.
- Now click on Test Xbox Live Connection
- Now the Xbox will start a scan for live connection
If you are using Xbox One, then you can use these steps to test the network connection.
- On the Home Screen, scroll left to open the Guide menu
- Click on Settings
- Click on All Settings
- Now click on Network
- Click on Network Settings
- Click on Test Network Connection
- Wait for the network scan to complete.
Fix 2: There is wireless interference
Many times Wireless interference may also cause this error. This is the term that defines other devices causing signal issues when a device is trying to connect to the internet.
It is possible that some devices are positioned in between your network hardware and Xbox causing some wireless interference. These devices are the ones that operate on radio signals like phones, radios, microwaves, etc.
Fix 3: Clear System Cache to free the memory
The system memory stores a lot of network data in the form of cache files. However, this cache needs to be cleared on a regular basis, and the system memory cannot function properly in processing if it is clouded with random cache files.
Here is how you can go about clearing the system cache on Xbox.
- Fish out the Xbox controller
- Press the Guide button
- Click on Settings
- Click on System Settings
- Click on Storage. It can also be named Memory
- Now select the storage devices you see and press the Y button on the controller.
- Click on the option Clear Cache
- Press Yes when you are asked to confirm.
- Now test the Network connection and see if the issue is solved.
If you are operating Xbox One, here is how you can clear the system cache.
- Find the power button on the console.
- Press and hold the power button. This will turn off the console.
- Remove the power cable from the console.
- To completely drain the battery of the console, press the power button a few more times while the console is off.
- Now reconnect the power cord and turn on the console.
- Press the power button to turn on the console.
Fix 4: Reset the Network settings to default
The network settings on your Xbox can be a major reason for this error, so you can try resetting your Network setting to default.
However, before you take this step it is important to be informed about the fact that you will lose all the preferences that were set for the network initially. If you are sure about your decision, here is how you can reset the network settings to default.
- Fish out the Xbox Controller.
- Find the Guide button on the Xbox Controller and press it.
- Click on Settings
- Click on System Settings
- Select Network Settings from the System Settings
- Choose your network connection if it is a Wired or wireless network.
- Now click on Configure Network
- Open the Additional Settings tab
- Click on Restore to Factory Defaults
- Click on Yes, Restore to Factory Defaults when the confirmation prompt appears.
- Now restart the Xbox for the settings to take effect.
Fix 5: Change the Nat settings on the Xbox
If the error persists then you can try changing the NAT settings on Xbox.
- Enable DHCP.
- Also, make sure to trigger the ports.
- Open the NAT settings and make sure to set it to Open.
- Go to the Xbox Live settings to Automatic.
Fix 6: Contact the Xbox support
We have mentioned a variety of solutions for this issue but if you are still facing the issue, you need to contact Xbox support.
