What To Do If Matalan App Not Working?

Fix 1: Check your Internet connection

The most common problem with the Matalan app not working occurs due to the Internet connection being weak.

Sometimes users don’t recognize that their Internet connection is weak because all the other apps seem to be working fine and only one app is showing a problem. This does not mean that your Internet connection is perfect. If the app that you have launched is experiencing a problem, it could be due to the stability and the speed of your Internet connection.

You can check the speed and stability of your Internet connection very easily through any Internet speed meter tool available on Google.

These websites operate for free. They send pings to your network and then generate an upload and download speed report for your connection. Some websites will also give you a detailed report of what platforms would be able to work on the current speed of your Internet connection. If the internet connection that you are using is weak, you can switch to another connection, check your internet plan, and also talk to your internet service provider to help you with the issue.

Fix 2: Restart the app

Sometimes there is no particular reason except there is a temporary glitch on the app that will cause the app to go into a freeze response.

There is a very easy solution to this. Close the app. Now close all the processes related to the app running in the background. Refresh the device’s memory. Now relaunch the app.

If there was a temporary glitch in the app, it will be solved with the help of this fix. You can also try restarting your device.

Fix 3: Clear the data related to the app as well as the app cache

Over a while, the app accumulates a lot of data on the device’s memory in the form of cache, and app files.

In the short term, this data is helpful for the faster launching of the app. However, in the long run, this leads to the piling of unnecessary files on the device’s memory. This can lead to working memory problems on your device. If the device’s working memory is not free, you will not be able to launch the app at all, which makes the entire process of saving cache files counterproductive.

To get the most benefit out of the cache files and the app files, you need to delete the unnecessary data from the app after small intervals. When you face the issue of the Matalan app not working, go to the app settings and delete the unnecessary cache files. Now re-launch the app and see if it solves your issue.

Fix 4: Check for updates on the app

The developers of the Matalan app release new features and remove bugs from the older versions of the app regularly.

These changes on the app are communicated to your device through downloading app updates. Many users notice the notifications about the app updates being available, but they do not take out the time to update it. This causes two problems. The first one is that your app becomes outdated from the version that is available in the market and you will not be able to use the newer features.

The second one is related to our issue where the bugs that are present on the previous version are still present on your device and that will cause the app to not function properly. Since your version is now out of sync with the version available in the market, the newer features that are available in the market will crash on your device. As soon as you connect to the Internet, the app might stop working.

Cheque for the latest updates on the app. If you find a newer version, then update the app. Also turn on automatic updates for the next time so that even if you forget to update the app, it will be updated automatically as soon as you’re connected to the Wi-Fi connection.

Fix 5: Reinstall a new copy of the app

When you’ve tried all the solutions that we have listed above and your app is still not working, the only option that you can try is deleting the app.

Also, remove all the files that are related to the app from your device’s memory. Restart your device and now download a newer version of the app. This will replace all the broken and corrupted files from your system and you will also get an updated version of the app.

Fix 6: Contact the support team

When you go to the Matalan website you will see a FAQ section. This is about the Frequently asked questions about the app. You can find some answers in this section. If you do not find what you’re looking for, you can directly contact the support team.

The support team will let you know if there are any blocks on your account. They will also let you know additional technical problems that might be present on your device preventing the app’s functioning. They can help you through e-mail, phone, or live chat.