Here in this article, we will share the details for the Navy Federal Credit Union error code VAL002.
The error reads “Unable to proceed. We are unable to complete your request. In order to continue, you will need to contact Navy Federal.”
As per our research, this error mainly comes when users try to select the chat button, try to use Zelle, or try to make a transfer from their account on the app.
We also have found that this error particularly comes for the Navy Federal Credit Union app.
Fixes For Navy Federal Credit Union Error Code Val002
Note: Before going into any details in the troubleshooting for this error we suggest you to restart your device and then check if you need to update the Navy Federal Credit Union app. In case there is any update pending consider installing it and then check for the error.
As per our research, this error has something to do with the secret questions. Whether you have answered the secret questions wrong, or you have made any spelling mistakes.
As the error says you have to reach out to the support team because they are the ones who can make you re-ask the secret question which can eventually let you get rid of the error.
Also, many users have shared that they logged into the Navy Federal Credit Union website which led them to get a new secret question assigned, and they saved it. After that, they were able to log in to the app without this error. We can’t confirm this but before reaching out to the support team you can consider giving it a try as it may save some time.
