How To Fix Netflix Error Code 5.10?

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In this article, we will take a look at the Netflix error code 5.10.

The error reads “There is a problem playing the video. Please try again.”

As per our research, this is a video playback error that typically occurs when users are trying to play a Netflix video on their Android devices.

If we come to the reasons then the error can occur because of a variety of reasons such as temporary interruptions, corrupted cache data, outdated app version, etc.


How to solve the error code 5.10 on Netflix?


Fix 1: Restart the Netflix app

Our first suggestion will be for you to restart the Netflix app this will clear any temporary glitches with the app which may cause this error.

  • Close the Netflix app.
  • Then Tap and hold onto the Netflix app icon.
  • Then choose App Info.
  • Click on Force Stop.
  • Then go back and Relaunch Netflix.

Fix 2: Restart your device

Our next recommendation will be to restart your device to eliminate any temporary glitches on the device. Doing this also causes clearance of the working memory of the device which helps programs to load faster.

  • Close the Netflix and shut down your phone.
  • Then wait for around one minute.
  • Then restart your phone.
  • Once your phone restarts, relaunch the Netflix and check for the error.

Fix 3: Clear the App cache

  • Close the Netflix app.
  • Then Tap and hold onto the Netflix app icon.
  • Then choose App Info.
  • Then choose choose Storage.
  • Then choose Clear Cache.
  • Then quit the Settings and Relaunch Netflix.
  • Now check if the error still comes or not.

Fix 4: Check your network connection

Usually, this issue shows up as buffering during the video but in other cases, it can also show up in the form of various error codes like the code 5.10.

So our next advice will be to check your internet connection with the help of any internet speed testing tools to make sure that your internet is working with good speed.


Fix 5: Update the Netflix app

The Netflix app should be updated regularly and if you do not download the updates it may sometimes cause incompatibility with the Netflix server resulting in several issues.

So check if you need to update the Netflix app, if so then consider updating the app and then check for the error.


Fix 6: Update your Phone

If the error still comes then check if you need to update your phone.

Simply check if you have any pending software updates for your phone, if so then update your phone and then check for the error again.


Fix 7: Contact the Netflix support team

If you have tried all the above solutions and are still perplexed about what is the issue, you can contact the Netflix support team without any hesitation.


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Falguni Rana is a technology writer who has expertise in software and hardware troubleshooting. She publishes how-to and troubleshooting guides for different apps, websites, games, and consumer hardware products.