Netflix Error ‘Cannot play title. Please try again later. (AVF:11839;OS:12913;)’

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Published on: , Last Updated on July 24, 2023

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Netflix error code AVF:11839;OS:12913

Are you having the error code AVF:11839;OS:12913 which occupancy with the error message “Cannot play title. Please try again later.”.?

If yes then in this post we are going to provide a possible workaround to resolve this error.


Netflix Error ‘Cannot play title. Please try again later. (AVF:11839;OS:12913;)’


As per the official information shared by Netflix this error “ ‘Cannot play title. Please try again later. (AVF:11839;OS:12913;)’” can occur with IOS devices such as iPad, iPod Touch, or iPhone.

But we have found that users are having this error on every kind of device such as Kindle Fire, Android phones, etc.

This error code simply indicates that you need to refresh the stored information on your device.

In simple words, you need to give your device a fresh start by restarting your device.

  • Power off the device on which you are having the error.
  • Then wait for around 20 to 30 seconds.
  • After that power on the device.
  • Then launch Netflix, and check for the error.

Additionally, if the error persists you also try clearing the app cache. 

Note: Most of the time restarting the device should fix the error but if not then simply you need to contact Netflix support to get more help.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.