How To Fix Nike Error Code 2e0c0174?

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Published on: , Last Updated on April 9, 2024

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Trying to place an order on Nike website but get the error code 2e0c0174, you are not alone. This is an error code that many users face while placing orders on the Nike website.

The error reads, “Sorry, we had an issue with your request. Please try again.” 

This error code can show up due to different reasons. Some of them are promo code eligibility, browser cache and cookies, network issues, account issues, incorrect or missing information, and many more.

We are unable to single out one solution that can help all the users. This is why we will have to look at all the possibilities regarding this error code.

How to solve the Nike error code 2e0c0174?

Fix 1: Make sure that you have entered the correct information

When you’re trying to make a purchase on the Nike website, you have to fill out a form with a lot of information.

This includes the shipping data and the payment data. There is also information about your billing address. If any of these things do not match or are found to be inaccurate, you will not be able to complete your request.

Make sure you double-check all the information that you have entered in the form. Once you are sure that all the information is correct, you can move toward the next solutions on the list if you are still facing the issue.

Fix 2: The item that you are trying to purchase has been sold

Nike is a very popular website and especially with their products like the sneakers, there is a high probability of a sell-out.

Whenever Nike drops a very popular product on their website, many users are trying to buy and get their hands on it as soon as possible. The limited edition products go out first and since it is Nike, even if they have a huge quantity of stock, they still sometimes run out.

It is possible that your purchase request cannot be completed because the item that you were trying to buy has been sold out before you were able to complete your purchase. In this case, it is just hard luck. You have to refresh your page and try to place the order again where you will see that the product has been sold out.

Fix 3: You cannot use the promo code that you have used on the product that is in your bag

There are certain promo codes that are only available for certain eligible products. If you have an item in your bag which is not eligible for the promo code that you’re trying to apply, your purchase will not go through.

For this, you can see the terms and conditions of the promo code. In the terms and conditions of the promo code, you will see the eligible products. If the product that you have added is not eligible for the promo code, either remove the promo code or removed the product from your bag. This should solve the issue.

Fix 4: Use a different web browser

The Nike website is not compatible with certain web browsers. You might be able to launch the website and you might be able to get to the payment page, but sometimes certain settings might not work on your web browser like the payment will not go through.

In this case, check the Nike website for the list of eligible browsers to use with the website. If you are using a web browser that is known to not be compatible with the Nike website, then switch your browser.

It is an easy solution, but it has helped many other users. It might help you too.

Fix 5: Clear the cookies on your web browser

The web browser that you are using stores some data in the form of website cookies. You need to clean these website cookies and also the cache memory. 

The web cookies and cache data hog up the working memory of the browser. This leads to the browser not being able to launch certain features and functions. The cookie data can also become corrupted.

In either case, these files are not beneficial for your web browser. You should go to the browser settings and delete the cache data and cookies. 

Fix 6: Log in through a different Nike account

It is possible that you’re facing the purchase issue because your account has been temporarily disabled to make any purchases. You might also be stopped from making purchases if your account has been banned due to any other reason.

There are also certain temporary glitches that can occur on a particular account that might not show up if you switch to a different Nike account. In either case, the solution is to switch to a new Nike account. To check for any bans on your account, you will have to contact Nike customer support.

Fix 7: Check the status of the Nike server

As we have also mentioned above, there are many products on the Nike website that are so popular that users rush to the website as soon as they are launched.

This happens especially in the case of Nike sneaker drops. In these cases, sometimes the website goes down as a server cannot handle the huge traffic load. The site crashes and none of the payments can go through.

You can check the status of the Nike server through any down detector website on the Internet or by visiting any Nike user forum.

If the server is down, you will have to wait for the developers at Nike to handle the issue. There is nothing that you can do.

Fix 8: Contact the Nike customer support team

Nike has a great and enthusiastic customer support team. They are always ready to help you with any issues that you might be facing on the website.

You can raise a support ticket with the team. They will help you with your issue personally. They will also inform you if your account has been blocked due to any community guideline violation and suggest ways to get back your account.

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Falguni Rana is a technology writer who has expertise in software and hardware troubleshooting. She publishes how-to and troubleshooting guides for different apps, websites, games, and consumer hardware products.