As per the official information shared by Now TV on their support page, error code 15 means that your Android device on which you are using Now TV has been suspended for a period of time. You can try using any other device or get in touch with the Now TV support team to report this.
But in our research, we have found that this may also mean that you might be maxed out the devices, or there is something else that is causing the error.
The error says “Something’s not right. Give it a moment, or check nowtv.com/status for updates (Error code 15 or 16).”
If you are having this error then below you can find all the details related to this error to resolve it as soon as possible.
How To Fix Now TV Error Code 15?
Fix 1: Check For Software Update
First, check if you need to update the Now TV app. Simply go to your play store and search for the Now TV app. If the app requires a software update then it will show you on the screen. And in case there is a pending update then consider updating the app, then after that check for the error.
Fix 2: Uninstall And Reinstall The App
If the app is updated then you may need to uninstall the app from your device and then need to reinstall it. So follow the steps given below and check if they help.
- Uninstall the Now TV from your Android phone.
- Then Restart your phone.
- Then Reinstall the Now TV app.
- Then launch the Now TV app and log in to your account.
- Now check if the error still persists.
Fix 3: Make Sure You Are Not Max Out Devices
This error may also occur if you are trying to connect from too many devices. So make sure you are not maxed out devices as per your account. And if this is the case then are required to have NOW Boost, without NOW Boost you can normally watch on just 1 device at a time, but with Now Boost you can watch on 3 devices at a time.
Fix 4: Your Device Has Been Suspended For Sometime
If the app is updated with the latest version and you also have tried uninstalling and reinstalling the app, and you are also not maxed out devices then it may mean that your Android device has been suspended for a period of time. You can try using any other device or simply get in touch with Now TV support.
Like This Post? Checkout More
