General Authentication error is quite common with OkCupid, and this error can occur for any device whether it’s a PC or smartphone.
But during our research, we find that this General Authentication error commonly occurs with the OkCupid mobile app.
The error can occur while login to your account or while sending any messages to your match.
If you are too receiving the General Authentication error with OkCupid then in this post we are going to provide the possible workarounds to fix this error.
How To Fix OkCupid’s general authentication error?
Fix 1: Restart your device
The very first thing you need to do is to restart your device, doing this will fix any temporary glitch with the device which may be the reason behind the error.
- Quit OkCupid.
- Then power off your device.
- Now, wait for around 2 to 3 minutes.
- After that power on your device and launch OkCupid.
- Now check if you still receive the error or not.
Fix 2: Update the app
If restarting the device is not working then check if you are using the latest version of the app.
To check if you are using the latest version of the app or not you need to visit your phone app store.
On your app store, search for OkCupid and check if you can see the update option for OkCupid. If you can see the update option for OkCupid then tap on it to update the app.
If there is no option to update the app then it means you are using the latest version of the app and the reason behind the error is something else.
Fix 3: Confirm if your account is banned
OkCupid has very strict policies and terms to fight against spam, so it’s possible that for some reason OkCupid has considered any of your actions against their terms, and in response, they banned your profile.
So check your email if you receive any email about your account ban.
If in case your account is banned and you are very sure that you didn’t perform any action against OkCupid policies then you can contact OkCupid to submit a request to unban your account.
Fix 4: Reset your OkCupid password
During our research, we have found that resetting your account password and login with the new password can help you get rid of the error.
So we will suggest that you do the same.
Fix 5: Check server status
If none of the above solutions are helping you then visit here and check if the OkCupid server is live with no problem.
Because if OkCupid servers are down for any reason then you may get this kind of error.
So if there is any issue with the OkCupid server then wait until their server gets back to normal, and then try again.
Meanwhile, you can also try login from any alternate device. Many users mentioned that they have received this error specific to a device.
Fix 6: Reinstall the OkCupid app
If in case there is no problem with the OkCupid server but you still receive the error then reinstall the app after uninstalling it.
Doing this will fix any temporary glitch with the app, and might help you get rid of the error.
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