If you are also using the PAX Web App to be in control of your PAX vaporizers, you are certainly in it for convenience.
It is certainly a very convenient online tool. However, some users are reporting inconvenience with the app as it stops working. It is difficult to control the Pax vaporizers without the app and this is why we have prepared the perfect roadmap for you to get rid of the issues with the app.
There are many issues that can cause the Pax Web app to stop functioning like device issues, browser issues, issues with the app and device cache, etc.
We will discuss each of these in isolation so that you can have a better understanding of what solution would be best for you. Let’s get into it.
What To Do If Pax Web App Not working?
As we have already discussed above, there is not one solution that we can pinpoint that will help all the users in getting rid of the issue.
This is why we have to work with different solutions simultaneously. You can take a look and understand what fits the best according to your situation. Let’s dive right in.
Fix 1: Switch your web browser
Since the Pax app is a web-based app, you have to use it through a web browser. The main issue with this model is that there are certain compatibility issues with the app and certain browsers.
There are some web browsers that might not be feasible to run the app. This is because their interface is not designed to support the Pax app.
You can get rid of the issue by switching the web browser to a different one. If the app functions properly on the other web browser, this means that you had an issue with your original web browser.
Fix 2: Disable the extensions on the web browser that you are using to run the app
Open web browser extensions that you can use to increase the functionality of your web browser. It is all fun and games until the time it starts interfering with the other processes on your web browser.
Certain Browser extensions are infamous for running into issues with the other programs on the web browser. This can cause many problems with the programs that you’re trying to run on the web browser, including the Pax app.
You can disable all the extensions that you have enabled on the web browser and then try to run the app again. If the issue gets solved, this means that there was an issue with the browser extensions.
Fix 3: Check your Internet connection
Your Internet connection is the most important thing that you need to run any program on the web. Especially, the web apps that are certainly heavy and need more internet stability and Internet speed to run.
You can check the speed of your Internet connection through any free Internet speed meter tool that you can find with a simple Google search. These Internet speed meters function by sending certain pings to your Internet connection and then determining the upload and download speed of your connection. Some advanced tools will also be able to tell you what certain functions will be able to work with the current speed and stability of your Internet and what will not.
If you find an issue with your Internet speed and stability, you can contact your Internet service provider to help you with the issue, or you can also try switching your Internet plan for a better one.
Fix 4: Use the mobile app
The Pax web app also has a mobile version. This is not a solution to the problem but basically a workaround.
If you cannot get the web app to function, the easiest way out is to use the mobile app. However, this is not something that will help with the account issues if there are any. While so, it will not solve the root cause of your issue with the Pax web app.
This is, however, the best solution if you’re in a pinch and you need to get to the app functions immediately.
Fix 5: Update the firmware
We all know that you use the Pax web app to use a certain Pax device. You need to make sure that the device that you’re using has the latest firmware installed.
If the latest firmware is not updated on the device that you are trying to use, then you might be able to send the correct signals from the app, but they will not reach your device. This then becomes not an app issue but the device issue.
Update the firmware on the device that you’re trying to use regularly, and make sure that you’re not using an outdated version.
Fix 6: Restart your device
The computer that you are trying to use the Pax app on, can be the root cause of your issue. This is because the computers normally run into glitches if they are not refreshed for a certain interval.
To get rid of these simple temporary glitches, we can restart the device. Once the computer is restarted again tried to launch the app. If the temporary glitch on the device was the issue, this will get rid of your problem.
Fix 7: Make sure that your web browser is updated
If your web browser is compatible with the Pax web app, that is not the end of your issue. You must also make sure that the web browser is updated to the latest version.
If you are running an outdated version of your web browser, then there are many features that will not be available to you.
One of these features that might not be available to you can be running the latest version of the Pax web app.
You can get rid of this issue easily by updating the browser to the latest version.
Fix 8: Contact the app support team
If none of the above-suggested solutions have worked for you, you can contact the app support team to help you personally with the issue.
Diesel, register your issue and issue a support ticket. You can follow this support ticket till the issue gets resolved. You can also go to the user forums and raise a question where other users can help you with their personal experiences with the issue.
The issue with the Pax web app can be related to many different problems. We have discussed each of the different problems along with the solutions that can help you get rid of the issue.
We hope that this article was able to help you get rid of the issue on the app and now your app is running properly. Keep following for more technical advice.
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