How To Fix Playstation Error Code NP-38551-2?

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Published on: , Last Updated on July 24, 2023

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Playstation Error Code NP-38551-2

As per the information shared by the Playstation, the Error code NP-38551-2 indicates that you may have activated a primary PS4 console too many times in a short period.

In case the error started to appear after selecting Activate as Your Primary PS4 various times then you should wait for some time and then try again.

But in case the error started to appear after selecting Activate as Your Primary PS4 once then you can try the below given troubleshoots to resolve the error.


Playstation Error Code NP-38551-2

How To Fix Playstation Error Code NP-38551-2?

Fix 1: Restart Playstation

To resolve the error the very first thing you should do is to restart your PS4.

  1. Tap and hold the PS button until the Quick Menu appears. You can find the PS button in the middle of the controller.
  2. Then choose “Power”.
  3. Then choose “Restart”

If in case your PS4 doesn’t respond, you can also perform a forced restart by simply holding down the power button for around 7 seconds until the console beeps twice. But please keep in mind that you should only use this option as a last resort, as sometimes it can lead to data loss.

Fix 2: Check If You Need To Update Your PS4

If restarting doesn’t help then check if your PlayStation has any pending software updates. And you do this by simply visiting Settings > System Software Update.

  • First, make sure that your PS4 is connected to the internet.
  • Then go to the PS4 Settings menu.
  • Then choose “System Software Update“.
  • If an update is available, it will show up in the Notifications section. Select “Download and Install“.
  • Now wait till the PS4 downloads and install the update automatically.

Fix 3: Power Cycle Your Router

As a next workaround, you should try power cycling your router.

To power cycle, your router simply power off your router by disconnecting it from the power source. Then wait for around 5 minutes. And after 5 minutes power on the internet and check if the problem has been resolved.

Fix 4: Test The Internet On Your Console

  1. Go to your PS4 Settings.
  2. Choose Network.
  3. Choose “Test Internet Connection“.
  4. Now, wait till your PS4 console finishes the network test and displays the results.

Fix 5: Check PlayStation Server Status

If the error persists then it’s possible that PlayStation is having some kind of system outage/maintenance. So we will suggest you check the PlayStation server status.

To check the status of PlayStation servers, you can visit the official PlayStation Network Service Status page. On this page, you can get real-time information about the status of PlayStation servers and any known issues.

Alternatively, you can also visit the PlayStation Twitter page to check if there is any update about some issues with PlayStation.

Fix 6: Contact Playstation

At last, if nothing is working then you should wait for sometime as this error can also be the result of some temporary issue.

But if you have waited for too long then you should get in touch with PlayStation support.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.