Prime App is not working on Xfinity Comcast X1 Box. Here Is How To Fix

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Amazon Prime is compatible with almost all the smart devices out there.

You can watch Amazon Prime Video on your Android or iOS smartphones, tablets, Windows and Mac desktop or laptop, Smart TV, Digital Media players like Roku, Apple TV, and many more.

No matter what device you use, there is no excuse for not watching Amazon Prime Video.  

If Prime Video is not working in the Xfinity Comcast X1 Box, then in this post, I am going to tell you how you can fix this problem.

Prime App Is Not Working On Xfinity Comcast X1 Box

What is Xfinity Comcast X1 Box?

Xfinity Comcast X1 Box is a digital media player box for cable television and apps.

The Comcast product was initially launched in the early 2000s. The service acquired up to 25 Million users.

The Xfinity Comcast X1 Box was launched in 2012 under the code name Xcalibur.

Now the box provides support for integrated internet content, as well as many apps and streaming websites apps.

The remote also has introduced a voice recognition feature for the users. There is a lot a user can do on the Xfinity Comcast X1 box.

Comcast X1 box can be connected to your TV and Smart TVs. The product is highly recommended for using services like Amazon Prime Video.

Troubleshoot for Prime App not working on Xfinity Comcast X1 Box

Xfinity Comcast X1 Box is very suitable for watching content on any streaming website. Amazon Prime Video works optimally on Xfinity Comcast X1 Box. If there is any problem while playing Amazon Prime Video on Xfinity Comcast X1 Box, follow the steps given below to solve the problem:

  • Restart your Xfinity Comcast X1 Box
  • Check your Internet Connection
  • Deregister and Re-register your device
  • TV Software Update
  • Xfinity Comcast X1 Box Software Update

1. Restart your Xfinity Comcast X1 Box

Shut down your Xfinity box by using the standard procedure specified for your device. Now, wait for a minute or two before restarting your Xfinity Comcast X1 Box. Now check if it has solved the problem.

2. Internet Connection

Ensure that your internet connection is strong and stable. There are web apps available for free online where you can check the stability and speed of the internet connection you are using.

Just to be on the safer side, force shut down your internet router or modem and restart it after a minute. Now check if the problem persists.

3. Deregister and Re-register your device

To deregister your device just go to Amazon’s official website and navigate to “Your Account”. After that, click on the “Your Content and Devices” option on your screen.

Now click on “Devices” present on the top menu bar of your screen. Confirm deregistering your device by clicking on the “Deregister” button.

After the process is complete, re-register your device by using the code displayed on your screen. Now, check if the problem persists.

4. TV Software Update

Sometimes when the software of the TV that is connected to your Xfinity Comcast X1 Box is outdated, it may cause playback errors.

Regularly check for updates in the “Setting” section of your TV and install them if there are any pending.

5. Xfinity Comcast X1 Box Software Update

Xfinity comes with updates for Xfinity Comcast X1 Box regularly, and the device gets updated while it is on standby.

If you want to check for updates manually, you can try to access them in the “Setting” of your Xfinity Comcast X1 Box.

Note: If any of the solutions do not work for you, you can call the manufacturer’s customer support and ask for their guidance.

Conclusion

Usually, users do not face any problem while playing Amazon Prime Video on their Xfinity Comcast X1 Box.

It is a treat to watch Amazon Prime Video on Xfinity Comcast X1 Box, therefore you should be able to do it fluently.

The solutions mentioned above are tested and will surely solve your problems.

Thank you for visiting our website. Our website is specially designed to provide users with simple and easy to apply solutions.

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