How To Return Your Verizon Fios equipment?

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If you just canceled the Verizon Fios service, or you are planning to discontinue in the future but don’t know what to do with the Verizon Fios equipment. Then in this post, I am going to tell you all about the return policy of Verizon Fios equipment.

How To Return Verizon Fios Equipment

As per the Verizon, customers have to return all the Verizon Fios equipment within 30 days from the day you canceled the service.

If in case you failed to return the rented equipment within the given time limit, then you will be charged with the cost of Unreturned Equipment. 

How And Where To Return Verizon Fios equipment?

You can return the rented equipment to The UPS Store nearest you. Please check here to look for a UPS Store near you.

In case of any trouble or confusion, you can contact Verizon (1.800.837.4966). They will share with you the possible solution.

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To return your rented equipment you do not need to box up equipment. When you return the items, the Verizon team will scan the serial numbers and will accept them.

Once the Verizon team will accept the return, they will give you the receipts that they received the return successfully. Please make sure to collect the receipt after returning your equipment.

How To Check Status And Manage Return of Verizon Fios equipment?

In order to manage or check the status of your return simply sign in to My Verizon with your username and password. Or you can also log in with your Order Number and Zip Code.

How Much The Unreturned Equipment Will Cost?

Below I am going to share the price for each Unreturned Verizon Fios Equipment.

Equipment TypeNational Unreturned/Damaged Charge – Consumer
Fios Router$ 175.00
Broadband Home Router$ 100.00
Fios Extender$ 145.00
Fios Network Extender$ 99.00
Set-Top Box – Fios TV One$ 375.00
Set-Top Box – Fios TV One Mini$ 115.00
Set-Top Box – Video Media Server$ 375.00
Set-Top Box – Video Media Client$ 115.00
Set-Top Box – High Definition (HD)$ 190.00
Set-Top Box – HD Digital Video Recorder$ 260.00
Set-Top Box – Standard Definition (SD)$ 160.00
Set-Top Box – SD Digital Video Recorder$ 330.00
Cable Card$ 70.00
Digital Adapter (DCT700)$ 90.00

FAQS | Frequently Asked Questions

Things You Should Keep In Mind To Return The Verizon Fios equipment?

Because of the Covid-19 Hours of service may differ so before visiting the store to return your equipment, call them to avoid any inconvenience.

What is The Verizon Time Limit To Return The Product?

As per the Verizon guideline customers have to return all the Verizon Fios equipment within 30 days from the day you canceled the service.

What Will happen if you don’t return the Verizon Fios equipment within 30 days of the day your service is disconnected?

If in case you failed to return the rented equipment within the given time limit, then you will be charged with the cost of Unreturned Equipment. 

Do I Need To Box All Verizon Fios Equipment To Return?

No, you do not need to box up equipment. When you return them, the Verizon team will scan the serial numbers and will accept the return.

Will I Get Any Receipt For Returning Verizon Fios equipment?

Yes, Once the Verizon team will accept the return, they will give you the receipts that they received the return successfully. So please make sure to collect the receipt after returning your equipment.

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Rahul Choudhary

A Digital Marketer by profession and a passionate traveller. Technology has been always my first interest, so I consistently look for new updates in tech to explore, and also has expertise in WordPress.