Roku offers different devices and this error can occur with all sorts of devices such as TCL Roku TV, Roku Express, Roku Express 4K+, etc.
This error code 004 occurs with the Roku while updating the software, and says “software failed due to an internal error”.
How To Fix Roku Error Code 004?
Fix 1: Use An Alternate Internet Connection
This error can occur with Roku because of any temporary issue with your network which might be preventing your device from reaching the Roku service to download and install the update.
So if you are using a Wifi connection then try using a mobile hotspot connection to check if the update is downloading on the alternate connection or not.
If the update is downloading on the alternate connection then let it download the update, and once the update is finished, switch to your default internet connection.
Fix 2: Does Your Roku Device Has MicroSD?
If in case your device has MicroSD then try removing the MicroSD and then try installing the update.
If the error still persists then keep the MicroSD out and make a hard reset. And after that try downloading the update.
Fix 3: Power Cycle The Roku And Internet
- Power off your Roku device and internet by unplugging the power cord from the wall outlet.
- Then wait for around 1 to 2 minutes.
- After that power on the Roku and the internet.
- Once the internet fully starts, reconnect your Roku to the internet.
- Now try downloading the update.
Fix 4: Do you have a strong enough wireless signal?
If your Roku device and router are very far from each other then it can lead to weaker wifi signal strength for your Roku device which may result in this error while downloading the update.
You can visit here to get tips to improve your Wi-Fi or wireless signal.
Fix 6: Contact Roku Support
If nothing above helps you resolve the error then we will suggest you to connecting Roku support to report the error to get further assistance from their technical team.
As you have tried all the possible workaround for this error, so now it will be best for you to get in touch with the Roku support team.
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