How To Fix If samsung Smart tV keeps disconnecting from wifi?

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Last Updated on July 14, 2023

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Are you facing this issue with your Samsung TV where it doesn’t stay connected to the wifi and keeps disconnecting again and again? If yes then in this post we are going to tell you possible solutions for the issue.

Samsung Smart Tv Keeps Disconnecting From WiFi

How To Fix If Samsung TV Keeps Disconnecting From Wifi?

Fix 1: Check Your Internet Connection Signal

The very first thing we will suggest is to check your internet connection signal. To do that you can simply connect your phone or any other device to the wifi.

If the other device is working fine with the Wifi then it means your internet connection is fine, and the issue is something else.

Fix 2: Power-Cycle Smart TV

  • Press and hold the Power Button on your remote until your Samsung Smart TV powers off and on by itself.
  • If in case you don’t have the remote to power cycle then simply unplug the TV power cord, and wait for around 60 seconds. Then plug the power cord again into the power outlet.
  • Now check if you are still getting the wifi disconnecting issue.

Fix 3: Turn off ipv6

IPv6 which means Internet Protocol version 6. It’s the most recent version of the Internet Protocol (IP), the communications protocol that provides an identification and location system for computers on networks and routes traffic across the Internet. Source

In a Samsung official community post many people mentioned that the wifi disconnecting issue was because of the IPv6 option.

So we will suggest you turn off the IPv6 on your Samsung Smart TV. You can find the ipv6 option under the expert settings.

  • Visit your Samsung Smart TV Setting.
  • Choose Network.
  • Scroll down and choose Expert Settings.
  • Then look for the IPv6 setting and disable it.

Note: It’s possible you may not find the IPv6 options on older Samsung Smart TV models. And for some TV models, you will find this option under the advanced settings.

Fix 4: Check For Software Update

If ipv6 is not the culprit then you can try checking your TV for any pending software updates. 

  • Go to your Smart Tv Settings.
  • Choose Support.
  • Choose Software Update.
  • Then check if there is any option such as Update Now or anything similar.
  • If there is any pending update then please consider updating it.

Note: if in case you face any issues while updating your Samsung Smart TV then please refer to this guide.

Fix 5: Reset the Network Settings

  • Go to your Smart TV Settings.
  • Choose General.
  • Choose Network.
  • Choose Reset Network.
  • When prompted tap YES.
  • Then Restart your TV and check if the issue is resolved.

Fix 6: Reposition Your Router Or Wifi Extender

If your Wifi router or Wifi Extender is too far from the TV then it can be the issue.

So if your router or Wifi Extender is too far from your Smart TV then please try reposting them nearby your TV and check if it comes out as a solution.

Fix 7: Reset Your Router

  • Unplug the Power Cord of your router or Wifi Extender.
  • Wait for around 60 seconds.
  • Plug the Power Cord Back into the power outlet.
  • Go to your Smart TV Settings.
  • Choose General.
  • Choose Network.
  • Choose Wireless.
  • Tap on your  Wifi Network Name to connect your TV with it.

Fix 8: Set the DNS Server Manually

  • Go to your Smart TV Settings.
  • Choose General.
  • Choose a Network.
  • Choose Network Status.
  • Cancel the automated test and choose IP Settings.
  • Then look for DNS Settings.
  • Choose Enter Manually.
  • Set the DNS code
  • Choose Done.

Fix 9: Enable UPnP on the router

By default UPnP stays enabled for your internet but if you disable it for some reason then this can be the issue.

Universal Plug and Play (UPnP) is a network protocol that allows compliant devices to automatically set port forwarding rules for themselves. These devices can be personal computers, printers, security cameras, game consoles, or mobile devices that communicate with each other and share data over your network. Source

It simply means that if UPnP is disabled then your Samsung Device may have difficulty finding your Wifi network.

So we will insist you to enable the UPnP on the router, if you have disabled it.

Note: Depending upon your ISP the steps to enable UPnP may differ. So contact your ISP or refer to the user manual to find the options to enable UPnP for your ISP.

  • Open the IP address to your browser URL bar.
  • Log in to your ISP account.
  • Look for the Advanced options.
  • Then choose Advanced Setup/Network.
  • Then choose UPnP.
  • Tick the box next to “Turn UPnP On.”
  • Choose “Apply.” when prompted.

Fix 10: ​​Factory Reset TV

If none of the above-given solutions works for you then lastly you can try factory resetting your TV.

Factory reset is a complicated process because you will lose the apps which you have insulted, tv settings, saved accounts, etc.

But factory reset works like a charm when it comes to fixing common issues with the Samsung Smart TV. So it’s worth trying this solution.

Note: Before performing the factory reset please backup your important data on your Smart TV otherwise you will lose them.

  • Visit your Smart TV Settings.
  • Choose General.
  • Choose Reset.
  • Enter Pin (0000 is the default).
  • Then choose Reset.
  • Then choose OK when prompted.
  • Wait till your Smart TV finishes the factory reset.
  • Once the factory reset is done, your TV will automatically Restart.
  • Now check if the issue gets resolved or not.

Note: if you face any difficulty while Factory Reset your Samsung TV then please refer to this guide.

Fix 11: Contact Samsung

If none of the solutions works for you then the last option you have is to contact Samsung Support. Connect with them and explain your problem.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.