How To Fix Shopify error code 500?

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Published on: , Last Updated on July 31, 2023

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Shopify error code 500

Online businesses are known for their ease and efficiency. However, the setup of the business is never as easy as it looks.

There are many technical details in the maintenance of a website even if the majority of the processes are automated.

Shopify is one of the most popular platforms for website automation. However, there are some error codes that pose hurdles in this automation process.

In this article, we will attempt to understand how to fix Shopify error code 500.

The error code does not show up with a self-explanatory error prompt. Therefore, it is empirical to understand what it actually means.

The error code 500 on Shopify is mostly an internal server error. There can be other issues too that we will shed a light on in the next section.

How to solve the error code 500 on Shopify?

There are some generic solutions that you can try on any platform that is experiencing server trouble.

We will look at them with the other specific solutions to this error code.

Fix 1: Try to refresh the page

Since this error code shows up while trying to launch specific pages, it is a good idea to try to refresh the page that you are on.

This is also the advice that you will receive with the error code. You can refresh the page, and see if the problem resolves itself.

Fix 2: Check if the Shopify server is having an issue

If you are facing this issue on the app also, then the problem might be on the Shopify server end.

You can check this through any down detector website or the Shopify support forum. 

If the server is down, you will have to wait for the team at Shopify to solve the issue on the platform before you can use it again.

This can be infuriating at the time when you are trying to conduct some important business affair but this is a situation in which nothing can be done.

Fix 3: Log out and clear the cache

The cache that is backed up on the device or browser can be the issue that will not let the Shopify page load. 

You can get rid of this issue by logging out of the account and then clearing the cache before you log back in.

This is also an essential step if you are trying to log in after a server outage on the platform.

Fix 4: Check your Internet connection

The internet connection could also be a culprit in this situation.

If the speed of the connection is too low, it will cause issues in the webpage loading.

You can check the speed of your upload and download through any internet speed meter. If you find out that you have a persistent problem with the internet connection, you should change your internet plan or talk to your internet service provider to solve other issues.

Fix 5: Check the connection to the computer

If you are using Shopify on your PC, then thoroughly check the connection to the PC. if the internet connection on the PC is not stable, then the computer will not be able to connect to websites and web pages.

Check the connection to the router and the modem and if it is a wired connection, also check the cables that are used for the connection.

Fix 6: Update the router and modem

The router and modem, specifically the network hardware are a component of the internet connection and should be updated at regular intervals.

Many people seem to miss this detail when they update their devices. This is because they do not seem to have knowledge about the importance of the same.

When you update your devices, make sure that you also include the router and modem on the list.

Fix 7: Contact the Shopify support team

We understand that Shopify is not a leisure platform and many businesses rely on it. In case you cannot wait for long and no solution has been able to get you out of the fix, you should contact the Shopify support team directly.

Explain the issue to them and ask for immediate assistance. If the problem lies with the server, your issue will be noted and it will be resolved at the earliest.

To conclude

The error code 500 on Shopify is an issue that is mostly related to the Shopify server. In some cases, it can also be an issue with your device or internet connection.

We have mentioned all the possibilities and different solutions for them. We hope that this helped you get rid of the error code 500 on Shopify.

Keep following for more technical advice. 

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Falguni Rana is a technology writer who has expertise in software and hardware troubleshooting. She publishes how-to and troubleshooting guides for different apps, websites, games, and consumer hardware products.