Here in this post, we will talk about the Sky Go error code 1311-IH which occurs when users try to play anything from the Sky Go library.
As per our research, this error may mean that the content you are trying to watch doesn’t come under your current SKY subscription and you need to upgrade that.
But in case you are sure that you are only trying to access the content which comes under your SKY subscription then this error may mean that SKY services are undergoing some issues or there are some temporary issues with your system.
Fixes For Sky Go Error Code 1311-IH
Fix 1: You Are Trying To Watch Anything Which Is Out Of Your Subscription
As I mentioned in the beginning, this error may come if you are trying to watch anything out of your subscription, so first thing you should ensure that you are only trying to watch the content that comes under your subscription.
Fix 2: Check SKY Service Status
If the content that you are trying to watch comes under your Sky subscription but still get the error then we suggest you to check the Sky Service status to make sure there are no ongoing outages or downtime.
To check the SKY service status you can visit their server status page. There you can check if Sky in general or any of its services are undergoing any issues. In case there is some problem then this might be the reason for the error and you should wait for a few hours before trying to use SKY again.
Fix 3: Restart Your Device
In case all of the Sky services are working as expected then you should try shutting down your system for around 10 minutes, then restart your system and check if the error persists.
- Shut down everything and disconnect them from the power source.
- Wait for around 10 minutes.
- Restart your system.
- Relaunch Sky Go and check if the error persists.
Fix 4: Check If Sky Go App Needs To be Updated
If the error persists after restarting your system then next you should check if you need to update the Sky Go app.
In case there is a pending update for the Sky Go app then make sure to install them and then check if the error persists.
Fix 5: Reinstall The Sky Go
In case the Sky Go app is up to date with its latest version then you should try uninstalling the Sky Go app from your device and then Reinstall it.
- Uninstall the Sky Go app from your device.
- Restart your device.
- Reinstall the Sky Go app.
- Launch Sky Go and check if the error persists.
Fix 6: Reach Out To The Sky Support
If you are still stuck with the error even though you tried all the above suggestions then you should contact Sky Support to report the issue. They can check if there are any account-level issues or need to do anything else.
