Here we are going to discuss the Sky Go error code 40-1.
The error reads “Sorry, something went wrong. There is a problem with the connection between your device and your Sky Q box. Please check your WiFi connection and try again. For help go to sky.com/skygoapphelp.”
As per the users’ complaints, the error mainly shows up while watching recorded or downloaded programs on the Sky Box and Sky Go app.
As per our research, this is a general error that typically comes when there is some temporary hiccup between the Sky TV service and your network.
Fixes For Sky Go Error Code 40-1
Fix 1: Check Your Internet
The error typically comes when you try to watch the downloaded or recorded content but in a few cases, the error may also occur while watching live shows. If this is the case with you and having the error while watching any live shows then we suggest you check if your internet is working.
If your internet is working fine then try disconnecting your device from the internet and then reconnecting it to the internet after waiting for a few seconds. At last, check if you still receive the error.
Fix 2: Restart The Sky Box
If you are only having the issue while watching recorded or downloaded shows then you should try restarting your Sky Box.
Simply turn off your Sky Box and wait for around 5 minutes. Then restart your Sky box and check if the error gets resolved.
Fix 3: Reinstall The Sky Go App
If you are getting the error with the Sky Go app on your Smartphone, iPad, or tablet then you should uninstall the app from your device and then reinstall it. Doing this will clear any reported issues with the SKY Go app that might be causing the error.
Fix 4: Make Sure Your Device Software Is Up To Date
Next, we suggest you to check if your device software is up to date with its latest version. If there are any pending software updates then make sure to install them and then check for the error again.
Fix 5: Contact Sky Support
If the error persists then you should reach out to the Sky support team to report the issue. Once you are connected with the Sky support team make sure to provide them all the details of the error.
