Sonos error code 1101 is a connection failure error and it indicates that your Sonos products can not reach the Sonos servers to check for updates. And as a result, you are having the error.
As per Sonos, this error can occur for a number of reasons. You can follow the steps given below to resolve the error.
How To Fix Sonos Error Code 1101?
Please note: Please retry to update after each troubleshooting. And if in case the error occurs again, proceed with the next step.
Fix 1: Make Sure You Are Not Using VPN Or Any AdBlocker
First, ensure that you are not using any VPN or AdBlocker on your device. And if in case using any then consider disabling them and then try updating.
You can see the screenshot below where one user has mentioned the same.
Fix 2: Power Cycle All Of Your Home Networking Equipment
If the error still persists then the next thing you need to try is to power cycle all of your Home Networking Equipment such as Modem, routers, Network switches, etc.
You need to simply shut down all of your networking equipment and keep them powered off for a few minutes. Then restart them and check for the error.
Fix 3: Power Off And Remove All The Unsupported Network Equipment
If the error still occurs then try powering off and removing any unsupported network equipment from your network.
If you don’t know more about this and want to know about the unsupported equipment then you can refer to the below-given guides.
Fix 4: Quit And Re-open The Sonos App
The next thing you need to try is to close down the Sonos app and then re-open it.
- Close the Sonos App.
- Then Disconnect your phone from the internet.
- Now Wait for around 30 to 40 seconds.
- Then reconnect your phone to the internet.
- Now re-open the Sonos app.
Fix 5: Power Cycle Your Sonos products
- Shut down all of your Sonos devices by unplugging them from the power.
- Now wait for at least 40 to 60 seconds.
- Then plug in your Sonos devices to the power source.
- Now try updating.
Fix 6: Are You Using an Ethernet Connection?
If your Sonos device is connected via an Ethernet cable then check if the Ethernet cable is properly connected to the device and router.
We will suggest you plug out and plug in the Ethernet cable to the Sonos device and router.
Fix 7: Do You Opted For the Sonos Beta program?
Some users in the Sonos community have mentioned that the problem for them was opting in for the Sonos beta program, and as they opted out from the Sonos beta program the problem gets resolved.
You can see the screenshot below where the users have mentioned the same.
Fix 8: Factory Reset Your Sonos Product
If the error still persists then you can try to factory reset your Sonos Product to check if it helps.
If you don’t know how to factory reset your Sonos device then you can visit this guide.
Please note: Performing a factory resetting for your Sonos device will delete registration information, content saved to My Sonos, and music services from your Sonos product.
Fix 9: Contact Support
If you have tried everything given above but still have the error then you should now consider contacting the Sonos support team to get help.
Sourceshttps://support.sonos.com/en-in/article/error-1101-when-updating-sonos https://en.community.sonos.com/components-and-architectural-228999/sonos-error-1101-can-t-update-incredibly-frustrated-tried-everything-6859696 https://www.reddit.com/r/sonos/comments/n7zumn/error_code_1101/
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