Error code 800 in Sonos is caused by a connection failure, preventing the device from reaching the Sonos servers for updates. Users may encounter this error when trying to add a new device or perform other actions, and receive a message to update the app. However, attempting to update the app may also result in error code 800.
Possible solutions for this error are listed below.
How To Fix Sonos Error Code 800?
Please note: Please retry to update after each troubleshooting. And if in case the error occurs again, proceed with the next step.
Fix 1: Ensure You Are Not Using VPN Or Any AdBlocker
The first thing you need to verify is that your device is not connected to a VPN or running an AdBlocker. If either is in use, disabling them may resolve the issue.
Fix 2: Power Cycle All Of Your Home Networking Equipment
The next thing you can do is perform a power cycle on all of your home networking equipment, including modems, routers, and network switches.
Turn off all equipment for several minutes, then restart them and check for the error.
Fix 3: Power Off And Remove All The Unsupported Network Equipment
If the error still doesn’t get resolved then try powering off and removing any unsupported network equipment from your network.
If you don’t know more about this and want to know about the unsupported equipment then you can refer to the below-given guides.
Fix 4: Quit And Re-open The Sonos App
The next workaround you need to do is to close down the Sonos app and then re-open it.
- Quit the Sonos App.
- Then Disconnect your phone from the internet.
- Then Wait for around 30 to 40 seconds.
- Then reconnect your device to the internet and re-open the Sonos app.
Fix 5: Power Cycle Your Sonos products
- Power off all of your Sonos devices by unplugging them from the power source.
- Then Wait for around 40 to 60 seconds.
- Then Plug in your Sonos devices to the power source.
- Now check if you still get the error or not.
Fix 6: Are You Using an Ethernet Connection?
If your Sonos device is connected using an Ethernet cable, verify that the cable is securely connected to both the device and router.
It is recommended to unplug and reconnect the Ethernet cable to both the Sonos device and router.
Fix 7: Do You Opted For the Sonos Beta program?
Some users have reported that opting into the Sonos beta program was the cause for the issue, and once they opted out of the beta program the problem got resolved.
You can see the screenshot below where the users have mentioned the same.
Fix 8: Factory Reset Your Sonos Product
If the error persists, attempting a factory reset on your Sonos device may also help resolve the issue. One user in the Sonos community reported success in fixing the error by performing a factory reset.
If you don’t know how to factory reset your Sonos device then you can visit this guide.
Please note: Factory resetting your Sonos device will delete registration information, content saved to My Sonos, and music services from your Sonos product.
Fix 9: Contact Support
If all previous troubleshooting steps have been attempted without success, reaching out to the Sonos support team for assistance is recommended. The Sonos support team is the best option for resolving the error at this point.
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