Since you are here reading the following article, “How to fix SonosTube Error Code 13”. My guess is that you must have already come across the following error and need a solution ASAP.
Good news for you is that here, we shall discuss it all. From why such an error might occur to different ways you can use to solve the issue, we will be covering everything.
So when talking about the causes responsible behind causing such an error to occur in the first place. It might be due to the following reasons:
- Denied access to video library
- An outdated app
- Bug or glitch within the app
- Conflict with other similar apps
- Connectivity issues
Be it whatever the cause. We have tried and listed out in front of you all possible solutions out there with the help of which you should be able to fix the error one way or the other.
How to fix SonosTube Error Code 13?
Fix 1: Check your internet connection
Depending on which type of internet connection you are logged into. You can either choose to reset your network devices in case of a Wi-fi connection or switch off and on your handset device where you are using mobile network to stream content on SonosTube.
Check whether the internet connection is stable and giving you a decent speed or not. And if the speed or stability is not as promised for the subscription plan you are subscribed too. Then, either have a talk with your ISP provider or change your connection to a service providing a more stable and fast internet connection.
Fix 2: Update your Cache
There may be times when the error may simply occur as a result of your app being outdated. And if that is the case. Then, simply having the app updated may help solve the issue.
To update your app, you can simply head to the online app store and click on the Update button for the SonosTube app if any updates are available.
Once the app has been updated. Launch it to see if the error still persists while trying to access your video library.
Fix 3: Clear app Cache
The following steps have been reported to have been one of the most effective solutions out there to solve the particular error.
So, if you are an Android user and using the app on an Android device. Then, you can follow the steps as mentioned below to clear up your app cache for the SonosTube app:
- Head to your Settings page by either tapping on the Settings app or the Gear icon.
- Then, click on the Apps option and from the list of apps, click on the SonosTube app.
- On the next page, go and tap on the Storage & cache option.
- Under the Storage option, tap on the Clear cache option.
- Launch the app, login to your account and see if the error still persists.
On the other hand, for those of you using the app on an iOS platform. You can follow the steps as shown below to clear up cache for the following app:
- Go to the Settings menu page from your homescreen.
- Then, scroll down and click on the SonosTube app.
- Next, toggle on the Clear app cache on next launch option at the bottom.
- Launch the app and login to your account. Check if you are able to solve the error.
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