In this article, we will take a look at how to fix Spectrum error code RLC-1002.
RLC-1002 on Spectrum TV is an error code that is related to the Spectrum TV stream on the Roku device.
There are many devices that you can use Spectrum TV on and this error may also show up on those devices but then the error code will be slightly changed catering to the device that you are using.
The error code RLC-1002 is specific to the Roku devices and it means that the TV is not able to establish a connection to the server.
This error code may show up due to different reasons and we will take a look at the reasons in the next section.
What are the reasons behind the error code RLC-1002?
Here are some of the reasons that might be behind the error code RLC-1002 on Spectrum.
- The internet connection is weak.
- The Roku device is not supporting Spectrum stream at the time.
- The Spectrum TV channel on your device is experiencing issues.
- You have a problem with your network hardware
- The Spectrum server is experiencing issues
How To Fix spectrum error code RLC-1002?
Fix 1: Check your internet connection
This error code signals that the Spectrum servers cannot be reached. The first condition that needs to be fulfilled to reach an online server is that you have a stable internet connection.
There can be many reasons for a slow internet connection. Even if other apps and programs on your devices are running with the same internet connection, the speed of the connection might not be enough for the uninterrupted live streaming that you are aiming for.
To check the speed of your internet connection, just Google search for an internet speed test and you will find many free tools that will diagnose the upload and download speed of your internet connection.
If you find out that your internet speed is insufficient for live streaming Spectrum TV, contact your internet service provider.
Also, consider changing your internet plan if there is a speed limit on the connection that does not work for you.
Fix 2: Your network hardware is not responding
The network hardware refers to the router and modem that you use to get connected to the internet.
They need regular firmware updates and maintenance in order to be in the best shape.
Many people update their other devices on a regular but forget that they also need to update their router and modem.
If you are one of those people, make it a routine to check for regular updates and turn on the option for auto-updates if that is feasible for you.
Fix 3: Uninstall and reinstall the Spectrum channel on Roku
You access Spectrum TV through a channel on the Roku device. Sometimes, this application glitches, and there is no hope to get it back to functioning.
In that case, you should simply get rid of the older version of the Spectrum channel on Roku and then reinstall it.
Here is how you can do it.
- On the Roku device, navigate to My Channels
- Fish out the Roku remote
- When you see the Spectrum channel on the list, press the Asterisk button(*) on the Roku remote.
- An option list opens
- Click on Delete channel and press OK on the Roku remote
- Open the Roku Channel store
- In the search bar, look for Spectrum TV
- Click on Install
- You will now end up with a new and refreshed copy of the Roku TV
Check to see if this solves your issue.
Fix 4: Power Cycle the Roku TV
Since the problem is specific to the Roku device, there might be something wrong with the Roku TV.
In this case, you will need to power cycle your Roku TV.
If you have no idea how to do so, here are the steps that can help you with the same.
- Disconnect the Roku TV from the internet.
- Unplug the Roku TV from all the power plugs
- Wait for approximately five minutes
- Plug the Roku TV back into the power outlet
- Connect the Roku TV to the internet
- Check if your issue gets solved.
If you are able to access the Spectrum channel after this step, then the problem was with the TV all along.
Fix 5: The Spectrum Server is down
This does not happen very often but when it does, it affects a large user base.
Due to many people logging in and trying to access the server at once, it can happen that the server at Spectrum crashes.
The server can also be deliberately taken down temporarily for maintenance purposes.
You can make sure that this is the issue by asking in the user communities. If other users are facing the same issue, then the problem is on the server side.
You can raise a support request but be assured that the Spectrum team is already flooded with the same request from different users when this happens.
Therefore, the issue will be solved on a priority basis.
Fix 6: Contact Spectrum support
If none of the above fixes have worked for you, then it is time to move forward to the golden solution, that is, contacting the Spectrum support team with your issue.
They have an access to the technical tools and expert advice that can help you more than any other fix will.
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