Recently we have found Spotify users facing an error where it says ‘error-dialog.generic.header‘ with ‘error-dialog.generic.body‘ under it. And there is also a clickable button saying ‘fatal-error.generic-label‘.
In our research, we have found that this error mainly occurs for Mac and Windows users but this error can also appear on other devices while using Spotify.
As of now, Spotify didn’t share the exact reasons behind the error but on different forums, Spotify users have shared lots of workarounds that helped them fix this error.
Below in the post, you can find all the user-shared workarounds which we have found in our research.
How To Fix the Spotify error dialog generic header?
Fix 1: Make Sure you Are Not Using VPN
First thing you need to make sure that you are not using any VPN, especially NordVPN because many Nord VPN users have shared in the forums that it was their VPN that was causing this error.
As per the users, as they disable their VPN the error disappears.
Fix 2: Reset The App On Windows
- Go to App.
- Then go to Settings.
- Then search for Spotify.
- Then choose the Repair Option.
- Go to App & Settings.
- Search for Spotify.
- Choose Reset.
- Then log in Again.
Fix 3: Make Sure Spotify Offline Mode Is Off
- Tap on the three dots from the top left of the Spotify app on Windows.
- Then choose File.
- Now check and make sure Spotify is set to Online Mode instead of Offline Mode.
Fix 4: Try Connecting To A Different Internet Connection
If the error still continues then try connecting to a different internet connection.
If Spotify is working on the alternate internet connection then it’s the internet issue, not the Spotify, so contact your ISP.
Fix 5: Disable Hardware Acceleration In MAC
If you are a MAC user then try disabling the Hardware acceleration option.
Just tap on the menu Spotify > Hardware acceleration.
Fix 6: Turn Off IPv6
If the error is still coming then go to your network adapter settings and check if IPv6 is on. If yes then consider turning off the IPv6.
Fix 7: End Runtime Brokers In Task Manager
Go to your device task manager, and check for runtime brokers to end them. After that try opening Spotify.
Fix 8: Clear Files
- Go to Finder.
- Then visit Go menu.
- Then choose the Go to Folder option.
- Open the windows prompt type and enter, ~/Library/Caches/com.spotify.client/.
- Now you need to delete everything inside the com.spotify.client folder.
- Then again go to: Go to Finder > Go menu > Go to Folder option.
- When the windows prompt type and enter: ~/Library/Application Support/Spotify/.
- Now look for a file called Prefs.
- Then open this file in Notepad or in similar software, and add storage.size=1024 on a new line at the end of the file.
- After that Save this file.
- Then delete the PersistentCache folder under the Spotify folder.
- After that reinstall the Spotify app.
Fix 9: Contact Support
If the error still continues then without wasting any time get in touch with Spotify support because you have already tried all the possible workarounds. Now Spotify support team can help you with this error.
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