How To fix Prime Video Error “There was an error validating your payment method”?

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Published on: , Last Updated on July 21, 2023

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In this post, we are going to discuss the Prime Video error, “There was an error validating your payment method.” As the error indicates, this is a payment-related error that can occur from your bank’s end or from Prime Video’s end.

The error message states:

“There was an error validating your payment method. Please update or add a new payment method and try again.”

Below in this post, you can find possible workarounds to resolve this error.

Fixes for Prime Video Error “There was an error validating your payment method”

Fix 1: Make Sure Your Account/Card Has Funds

Ensure that your card has enough funds to complete the Prime Video authorization process when signing up.

When you sign up for Amazon Prime, you are required to complete the payment authorization process, which includes providing valid payment details and having 2-3$ deducted from your account (which will later be refunded).

Make sure you have at least 3-4$ in your account/card to complete the authorization process, or this error will likely occur.

Fix 2: Make Sure You’re Not Copying and Pasting Details

When you copy and paste your payment/card details into Prime Video, Amazon may detect it as a security threat and display a payment error.

Make sure you’re not copying and pasting your payment/card details. If you are, manually enter the payment/card details into Prime Video to see if it fixes the error.

Fix 3: Delete All Saved Cards

Many users have reported payment issues on Amazon when using saved cards.

Therefore, we recommend deleting all saved cards and re-adding the one you want to use to complete the payment.

You can see the screenshot below, where one user has reported that this helped him/her fix the error.

Fix 4: Use a Different Payment/Card Method

If the error persists, try using a different payment method. There may be an issue with Amazon or your payment method that is preventing the transaction from completing.

Try using another payment/card to see if it resolves the issue.

Fix 5: Contact Prime Video Support

If you have tried all the above-given solutions and you still have the error then we are very sorry to say that you have tried almost all the possible workarounds which you could try.

So now you should consider getting in touch with the Prime Video support team to report this error to find out what exactly is going on.

While contacting Prime Video support please choose the call/message option for a quick response.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.