How To Fix Ticketmaster JavaScript Error?

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Last Updated on July 30, 2023

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Ticketmaster JavaScript Error

The Ticketmaster JavaScript error is a very interesting issue. It shows up with the error prompt that reads, “Pardon the Interruption As you were browsing something about your browser made us think you were a bot.” 

The platform then suggests some reasons that this error code shows up. These reasons include JavaScript being disabled on your browser, third-party browser plugin issues, and speed issues.

We will discuss each of these issues in the next section and also some more reasons that can be behind this error.

We will include the official support solutions as well as the solutions that other users have suggested on the user forums like Reddit and Twitter. Let’s get into it.


How to solve the Ticketmaster JavaScript error?


The official Ticketmaster error prompt itself lists the probable reasons for this error code which makes it easier to understand the issue behind the error.

We have discussed the different reasons above. In this section, we will discuss the solutions for the error. Here is what you can do.

Fix 1: You are browsing too fast

Ticketmaster has a very strict policy against bots booking tickets on the platform. They use different metrics and tools to determine if a bot is operating the account.

One of these metrics is browsing speed. If your browsing speed is too high, or if we say in the words of Ticketmaster, “superhuman speed”, your account will be classified as a bot.

To solve this issue, relaunch the platform and reduce your browsing speed. This might get rid of the error.


Fix 2: Wait for the server issues to clear up

Sometimes, the Ticketmaster server faces issues due to a lot of traffic on the server. When too many users log onto the platform likely in the cases of hot-selling concerts, the server crashes because it cannot handle the pressure.

The server also is under maintenance at times but usually, you will receive a prior notification in this case. 

You can check the status of the Ticketmaster server by using third-party down-detector websites that generate outage reports on the basis of user inputs. You can also visit the official website to see if there is any notification about server maintenance.

If the server is down, you need to leave for the time being and wait for the server to go back live.


Fix 3: Do not use the Ticketmaster homepage

A workaround suggested by some users on user forums is that you do not log in through the Ticketmaster homepage.

Use a direct link to the event page that you want to book tickets for. This will help avoid the issue as it mostly shows up on the homepage.


Fix 4: Use a different device or browser

This is also a user-suggested workaround for the issue. This will not solve the issue but will help you avoid it for sure.

Use a different device or web browser to launch Ticketmaster. This will help with the settings change that comes with a new browser and also restart the platform for you so that you can start fresh.


Fix 5: Enable JavaScript on your web browser

This is an official support solution. It suggests that JavaScript must be enabled on your browser to use the platform.

The error itself has it in the name, the Ticketmaster Javascript error code. Here is how you can enable JavaScript in your browser settings.

Google Chrome

  • Launch the Google Chrome Browser
  • Click on the three dots in the top right corner of the browser window.
  • Click on Settings
  • Click on Security and Privacy
  • Click on Site Settings
  • Click on JavaScript
  • Now select the sites that are allowed to use JavaScript on the browser. Select Ticketmaster.
  • Turn on the switch next to the Allowed option.

Safari

  • Launch Safari
  • Click on Safari in the menubar
  • Click on Preferences or Settings
  • Click on the Security tab
  • You will see a white switch for JavaScript. Slide it to the right.
  • Check the box next to the Enable JavaScript option.

Firefox

  • Launch Firefox
  • In the address bar, type “about: config”. Press Enter
  • You will see a warning. Click on Accept the Risk to get to the about:config page.
  • Find the preference that reads javascript.enabled
  • Click it to set it to true by default.

This step can help solve one of the major reasons for the error.


Fix 6: Disable your proxy settings and VPN

If you are using a VPN or proxy on your web browser while using Ticketmaster, you will need to disable both before relaunching the platform.

Ticketmaster has a strict authentication policy and using a proxy or VPN is a hurdle in that process. This might also lead the site to believe that your account is being operated by a bot. 

Disable the proxy settings and all the processes related to the Virtual Private Network that you might be using if you want to get rid of the error code.


Fix 7: Disable third-party plugins or browser extensions

Another issue that can pose a hurdle in the authentication process on Ticketmaster is the use of third-party plugins or browser extensions.

To solve the issue,  you can disable any third-party apps or browser extensions. This will help reduce any interference with the platform.


Fix 8: Clear the cookies and cache on the browser

The cookies and cache store data that needs to be entered repeatedly on the websites that you visit often.

If this data becomes corrupted, it can cause issues on the platforms that you use through the web browser. An easy way out is to clear the cookies and cache data from the browser settings.


Fix 9: Change the privacy permissions for the Ticketmaster app

The Ticketmaster app needs certain permissions on your device to function. If you have not provided it with the necessary permissions, you will face issues with the platform.

Check the permissions that you have enabled for the app and match them to the permission that the app needs to function properly. 

Grant the app whatever permissions are needed and it might help you.


Fix 10: Contact the Ticketmaster support team

As interesting as this error code is, it can also get a little tricky at times. If none of the above fixes or workarounds have helped you get rid of the error code, you need to contact the Ticketmaster customer support team.

They will let you know if your account has been banned due to being flagged as a bot and they will also suggest solutions to get rid of the problem.

You can also visit the user forums and ask for help from other users who will help you with their experiences.


To conclude


The Ticketmaster JavaScript error is an issue that has many reasons some of which you will see in the error prompt itself. 

We have discussed all the viable solutions that can help you get rid of the error code. Hopefully, this was a helpful resource and you now have a better insight about the issue. 

Keep following for more technical advice.


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Falguni Rana is a technology writer who has expertise in software and hardware troubleshooting. She publishes how-to and troubleshooting guides for different apps, websites, games, and consumer hardware products.