How To Fix Xbox One Error Code 0x803f900a?

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Error code 0x803f900a is mainly an Xbox one related issue that occurs when you try to play a game. And as per the official information shared by Xbox, this error may mean that you need to sign in or renew your game subscription.

So if you are having this error then check if your Xbox subscription has ended, or if there is any payment-related issue and because of it your subscription is on hold.

If your subscription is not ended then check if you have logged in as a subscribed user, if not then you need to sign in as a subscribed user. This issue is very common when you have borrowed the Xbox credentials from anybody else and now the password is changed by the main owner of the account.

Xbox One Error Code 0x803f900a

How To Fix Xbox One Error Code 0x803f900a?


Fix 1: Check If Are Signed In As a Subscription Holder

As you are having this error so check if you are signed in as an Xbox subscription holder.

  • Tap the Xbox button from your controller to access the guide.
  • Then go to Profile & system.
  • Then choose Add or switch.
  • Then choose the profile to which you want to switch.
  • Now enter your password to sign in.

Fix 2: Check If You Need to Renew Your Subscription

In case you are already logged in as a subscription holder but the game still doesn’t start and shows you the error. Then check if your Xbox subscription has expired.

  1. Tap the Xbox button from your controller to access the guide.
  2. Then go to Profile & system.
  3. Then choose Settings.
  4. Then choose Account.
  5. Then choose Subscriptions.
  6. If your subscription gets expired or is on hold for some reason. Then you need to renew your Subscriptions to get rid of the error.
  7. You can also contact Xbox support if you face any difficulty.

Fix 3: Check Xbox Server Status

As per the official information shared by Xbox, most of the time there are two possibilities behind the error. Whether you are not signed in as an Xbox Subscription holder or your Xbox subscription has expired.

But if in case you are signed in as a Subscription holder, as well as your subscription is also active, and you continue to receive the error then check if Xbox servers are down right now.

To check the Xbox server status you can visit here. If the Xbox servers are having any issues right now then wait for some time and try again.


Fix 4: Check If Other Games Are Working

If Xbox servers are up but errors continue then try accessing other games of yours.

If you have the error with any specific game then consider uninstalling the game and then later reinstall it.

One user in the microsoft community suggested the same solution, as it helped him fix the issue.

Xbox One Error Code 0x803f900a

Fix 4: Contact Xbox Support

If in case of nothing is helping you and even Xbox servers are up but you continue to get the error then get in touch with the Xbox support team to report this error.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.