Xbox Store Error: “Oops. Not sure what happened there”

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Last Updated on 3 weeks

Error “Oops. Not sure what happened there” occurs with the Xbox Store, and it prevents the users from purchasing or downloading anything on their Xbox console.

And we have found that this error is coming to all the Xbox series consoles.


Fixes For Xbox Store Error “Oops. Not sure what happened there”


Fix 1: Check If The Purchase Has Already Been Made

As per the error message your purchase has failed but we have found that this is not always the case.

Many users have mentioned that they get this error but when they checked their account, they were already being charged for the purchase.

So if you get this error then the first thing you need to check is if you are charged or not. If you are charged despite the error then check your library if you can see your purchase there or not.

If you are charged but can’t see your purchase under the library then you need to get in touch with Xbox support to report the situation.

You can see the screenshot given below where one user have reported the same incident one year ago. 


Fix 2: Check Your Network

If you are not get charged for the purchase then check your network if it’s unstable or slow resulting in network disconnection while the purchase.

Simply restart your internet and go to any internet speed test website to test your internet connection. Try performing an internet speed test 2 to 3 times and make sure all the time you got the look-like result for your internet connection.

If you find that your internet connection is slow or unstable then contact your ISP.

We will also recommend connecting to a different internet and checking if you receive the same error or not. And if possible also try using a different payment method.


Fix 3: Restart Your Xbox Console

The next thing you need to try is to restart your Xbox console.

  • Simply power off your Xbox console and then wait for around 5 minutes.
  • After that power on your console again and try making the purchase.
  • If the error is because of any temporary glitch with the console then restarting the Xbox will help resolve the error.

Fix 4: Check Xbox Server Status

If the error still continues then the last option you have to deal with this error is to contact the Xbox support team.

But before getting in touch with the Xbox support team check and make sure that the Xbox server is working well without no errors. Because if the Xbox server is having any issues then these kinds of errors are very common.

To check the Xbox server status you can visit the Xbox server status page.


Fix 5: Contact Xbox Support

If in case Xbox server status page shows that everything is normal with the Xbox system then get in touch with Xbox support to report the issue to resolve the error ASAP so you can continue with your purchase.


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A Digital Marketer by profession and a passionate traveller. Technology has been always my first interest, so I consistently look for new updates in tech to explore, and also has expertise in WordPress.