How To Fix If Xfinity Router Wi-Fi Not Showing Up?

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Published on: , Last Updated on July 22, 2023

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Xfinity Router Wi-Fi Not Showing Up

Nowadays, with the internet so prevalent in our everyday life, not being able to access it can feel excruciating. Whether you work from home or love to stream various services, having a reliable Wi-Fi connection is crucial. So, as a fellow internet lover, have you ever found yourself wondering how to fix Xfinity router Wi-Fi not showing up?

Depending on the cause, there are a few different ways to fix this issue. Because no form of technology is perfect, I’m sure you’ve experienced this issue at least once in your life. Don’t worry; we’ve got you covered with the possible causes and potential fixes for this unfortunate and annoying issue.

The Issue: Xfinity Router Wi-Fi Not Showing Up

Have you ever tried connecting your phone or computer to your Wi-Fi network only to end up selecting the Wi-Fi option and not seeing your Xfinity Wi-Fi network as available? Don’t you hate it when this happens? You’re paying good money for this service, but it simply stopped working or won’t work correctly. 

When your Wi-Fi network doesn’t appear under your available Wi-Fi connections, the root cause is one of two possibilities. Either your device is the cause, or your Xfinity router is the cause. In this article, we will focus on the second possibility.

Possible Causes of Your Xfinity Router Wi-Fi Not Showing Up

Unfortunately, as with any type of technology, there are often several causes for an issue to occur. When your Xfinity router is the cause of your Wi-Fi network not appearing as available.

Below is a breakdown of the three most common causes for why your Xfinity router isn’t appearing when you’re trying to connect your device to it.

Reason 1: Your Xfinity Router Isn’t On

One cause for your Xfinity Wi-Fi not appearing as an option is that your router is powered off or has no power. This possibility might seem silly, but it does happen.

For example, the outlet could have blown a fuse, or the extension cord could malfunction. So first things first, ensure that your router has power. Before proceeding, ensure all power cables and plugs are connected securely to your router. If it is, then continue forward.

Reason 2: Your Xfinity Internet Is Out

Unfortunately, another common issue that could cause your Xfinity network to appear is that Xfinity is experiencing an outage. So, before you start resetting this or unplugging that, contact Xfinity and make sure that an outage isn’t affecting your internet service.

Reason 3: Your Xfinity Router Is Out of Range

Another possibility people tend to overlook is that they aren’t within range of their Xfinity Wi-Fi router, or there is some environmental interference with the Wi-Fi connection.

So before trying to connect to your Xfinity Wi-Fi network, ensure that you are close enough to it and if that doesn’t help, try repositioning your router.

Reason 4: Your Xfinity Router Is Experiencing Technical Issues

While the first three possibilities can occur more often than not, the real cause for your Xfinity router Wi-Fi not showing up will be the router itself. If that’s the case, we will need to delve deeper into the issue to fix it and get your internet back up and running.

How To Fix If Xfinity Router Wi-Fi Not Showing Up?

If you’ve determined that your Xfinity router is experiencing technical difficulties and it’s not a power or outage issue, the only question is how to fix it. Since there could be a few different causes for your Xfinity router experiencing technical issues, there are also a few different solutions to resolving the issue. 

Fix 1: The Reboot

This process is also known as power cycling, and it is the first solution you should try to get your Xfinity router back up and running.

  • Step 1: Unplug the router from the outlet.
  • Step 2: Wait a full minute.
  • Step 3: Next, plug the router back into the outlet.
  • Step 4: Now, wait a minute or two for the router to reboot itself fully, then try connecting your device to your Xfinity router’s Wi-Fi network.

If this solution works, excellent! If not, continue on and try the other solutions.

Fix 2: The Restart

If you purchased an Xfinity router/modem or rent it through Xfinity, you can try running a diagnostic check through your online account or the Xfinity app. If that doesn’t help, you can then reset your modem/router.

  • Step 1: Log into your Xfinity online account or open the app.
  • Step 2: Go to the Devices tab.
  • Step 3: Select Run Diagnostic Check.
  • Step 4: Let the diagnostic check complete. It can take up to a few minutes to finish.
  • Step 5: If the diagnostic check couldn’t determine an issue, then you should now have the option to select Restart Modem/Restart Device. The wording depends on whether you’re doing this through the website or the app.
  • Step 6: After selecting Restart Modem/Restart Device, give it a minute or two and try connecting to your Wi-Fi network.

Although, nine times out of ten, these solutions will resolve the issue of your Xfinity router Wi-Fi not showing up, if neither of these solutions help, you will need to contact Xfinity and get a technician out to your location to look into it further.

Fix 3: There Is Some Issue With The Device

Although this article focuses on technical issues that an Xfinity router could experience and the possible fixes, before wrapping this article up, I want to mention another reason why your Xfinity router might not appear.

It’s important to note that Xfinity’s Wi-Fi network operates on a 5GHz network, and your device might not support a 5 GHz Wi-Fi network. 

Regarding Wi-Fi networks, devices will operate on a 2.4 GHz or 5.0 GHz network. Although some devices can switch between the two, not every device can. Therefore, if your device doesn’t support a 5 GHz network, then any 5 GHz networks will not appear under available Wi-Fi connections.


Now that you know more about why your Xfinity router Wi-Fi isn’t showing up and how to fix it, you can rest easy knowing that if this issue happens again, you can determine the cause and initiate an appropriate fix. 

So, hopefully, you won’t need to contact customer service or tech support and waste your time waiting only to end up trying to explain the issue to someone and deal with the dreaded miscommunication problem.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.