In this article, we are going to discuss Zoom error 10002 which mainly occurs when users try to download Zoom on their device.
This error code highlights the issue with the installation pack for the Zoom application. This could be because of a problem with the package files that may be broken or blocked by your device’s security software.
How to Resolve Zoom error code 10002?
Fix 1: Uninstall the already installed version and reinstall it
Since the issue likely lies with the installed package files of Zoom, a simple way to eliminate the issue is to delete the installed files and then reinstall the application again.
This will replace all the broken files in the package and you will be able to use the application again.
Fix 2: Request Zoom for the installation file
If even after reinstalling a fresh copy of the application, you are not able to get rid of the error, you will need to ask Zoom for the specific installation file to make the process easier.
Here are the steps that you can follow.
- Firstly, try to find the installer file on the hard disk of your own computer;
- You can find this file here, C:/Users/Username/AppData/Roaming/Zoom;
- At this location, find the installer.txt format file and press Copy;
- If you cannot find the installer file at the set location, you can contact the Zoom support team to send you the installer.txt file.
Fix 3: Check if your anti-virus software is blocking the installation
The anti-virus software on the device can block the installation of the apps that deem suspicious.
If you are facing an issue with installing Zoom, it is possible that the anti-virus software is blocking the process.
So we suggest you to disable your device security application and then try downloading Zoom again.
Fix 4: On the macOS desktop client
If you are using the macOS13 desktop client with version Ventura Beta 5 or higher, you will not be able to use Zoom version 5.11.6-5.12.0.
You will mostly see this issue when you try to update the desktop client.
In this case, to fix the issue, you can go to the official Zoom download page and install the latest version of Zoom from there.
Fix 5: Contact the Zoom support team
If none of the above solutions have helped you, you will need to contact the Zoom support team.
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