How To Fix Zoom Error Code 401?

As per our research users mainly face this error while joining or setting up a meeting on their laptop/desktop.

Some users even have shared that when they try to join the same call from any other Zoom account on a different device it works fine.

Fix 1: Turn Off Your Browser Extra Privacy Protection

Nowadays there are many browsers that come with different security settings which can generally interfere with platforms like Zoom by preventing them from accessing and validating users’ data required for them to function properly.

We are talking about browsers such as Firefox, Brave, etc.

So if you are on Firefox then try disabling Enhanced Tracking Protection under the browser’s settings, and then check for the error again.

If you are using the Brave browser then try disabling the Brave Shield and other protections. Once done, check if the error persists.

Fix 2: Reset Your Zoom Password

Next, you can try setting a new password for your Zoom account and try to log in with the new password. Try this to check if this helps with the issue or not.

You need to simply make a new password for your Zoom account by using the “forget password” option. Once done try logging in with the new password to check if the error persists.

Fix 3: Clear Cache And Cookies Data Of Your Browser

If creating a new Zoom account password is not working with the issue then we suggest you to clear the cache and cookies data for your browser and check if this resolves the issue.

• Go to your browser Settings.
• Clear the Cookies data.
• Then Restart your browser.
• Then check if the error persists with the Zoom.

Fix 4: Try Using Any Other Browser

If the error persists then the issue can be related to your browser.

During our research, we found different users who were getting this error because of their browsers. As they move over to an alternate browser the error gets resolved.

So try moving to an alternate browser and check if this resolves the problem.

Fix 5: Try Flushing Your Computer’s DNS cache

Next, we suggest you clear your computer’s DNS cache.

Here is how to clear the DNS cache for your MAC.

• Open the Terminal.
• Then enter the following command sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder and press Enter.
• Once done, check if the error is resolved.

Here is how to clear the DNS cache for your Windows.

• Go to the Command prompt window.
• Then type ipconfig /flushdns and press Enter.
• Then exit the Command Prompt and check if the error gets resolved.

Fix 6: Uninstall The Zoom App And Reboot Your Device

As a last troubleshoot you can try uninstalling and reinstalling the Zoom app.

Here is what exactly you need to do.

• Uninstall the Zoom on your device.
• Then Shut down and Restart your device.
• Then Reinstall the Zoom.
• Then check if the error persists.

Fix 7: Contact Zoom Support

If you still receive the error then you should reach out to Zoom support by creating a Support Ticket to get further help over the issue.

Related Error Codes

• Zoom Error Code 3003
• Zoom Error Code 103054
• Zoom Error Code 103008
• Zoom Error Code 4502