If you are trying to order anything on AliExpress but have the error code SC_1 after finishing checkout then this error means that you are trying to claim the new user bonus from a payment method or address which has already been used for the same purpose. But sometimes this error can also come when users are using AliExpress for the first time. Below you find all the common situations that lead to this problem.
- You have more than one AliExpress account.
- You are trying to claim the new user bonus more than one time.
- Someone from your family has used the new user discount and provided your home address for the delivery.
- The payment method you are using has already been used to claim the new user discount.
In our research, we also have found that sometimes you may also get charged with this error, and if this is what happens to you then don’t worry as this error just means that your order can’t proceed and if you got charged then the money will get refunded to the same account within the 5 to 7 working days.
Fixes For Aliexpress Error Code SC_1
Note: If you got this error but Aliexpress has changed the amount for the order then don’t worry as the amount will get refunded automatically to the same account within 5 to 7 working days.
Fix 1: Use A Different Address
If this is the first time you are trying to claim the AliExpress new users bonus and having this error then it might be possible that any other members of your family already have used the new users bonus and provided the home address for the order, and that’s why when you are trying to order you are getting this error. So we will advise you to use any different address for the delivery, you can use any of your friends’ or relatives’ addresses.
Fix 2: Remove The Discount (For Those Who Have Already Claimed The Bonus)
If you previously claimed your New user bonus and now again trying to get the New user bonus by using a new AliExpress account but getting this error then this means that AliExpress systems have detected that you are a returning customer, so if you want to proceed with your order then you have to remove the discount from your order. Below we have shared the steps to remove the discounts from your order.
- Access the AliExpress from your computer.
- Then during checkout tap the arrow next to the coupon discount.
- Now it will open a side page and from there you can opt out of the discount.
- Then try completing the order again.
Fix 3: Use Your Previous Account
If you have more than one AliExpress account then try using your old account to complete the order. Many users have shared that they created a new AliExpress account and got this error, but when they tried to make the order from their old account the error didn’t show up and they were able to complete the order.
Fix 4: Did You Sign Up With Apple ID?
In case you have created your AliExpress account by signing up with Apple ID then this also can be the culprit for the error so try making a new account with your primary email address and then try making your purchase again to check if the error still comes or not.
Fix 5: Try Using Any Other Device
If the above suggestions are of no help to you then you can also try using your AliExpress account from any other device of yours. While doing so we will also suggest you connect over a different internet connection to be on a safer side.
FAQs | Frequently Asked Questions
AliExpress error code SC_ says, “We had to close this order due to account security concerns.”
AliExpress error code SC_1 mainly comes while using the AliExpress new users discount for the order.
AliExpress error code SC_1 stops the users from using the AliExpress new users bonus for the order.
To fix the AliExpress error code SC_1 users can try using a different address or payment method, using their old AliExpress account, avoiding Apple ID to sign up for AliExpress, using any other device, and removing the discount from the order.
Related Error Codes
