As per our research ATO error code oid001 occurs when users try to login to their account, and this error mainly comes for the ATO app but a few times the error can also come for the ATO website.
This Error says, “An error has occurred. We are unable to process your request at this time. Try again in 20 minutes. If the issue continues, phone us on 13 28 61 and quote error code OID001.“
Fixes For ATO Error Code oid001
Fix 1: Are You Using The Latest Version Of The ATO App?
The first thing you need to ensure is that you are using the latest version of the ATO app, if not then you should update the app first, and then should check for the error again.
To check updates for the app simply visit your app store and search for the ATO app, in case the app needs to be updated then you will see the update option next to the app.
Fix 2: Does Your MyGov Account Is Linked To ATO?
If the ATO app is up to date then the next thing you should check is if your MyGov account is linked to the ATO or not, if not then we would advise you to link your Mygov account to the ATO, once done try logging in to the ATO again.
Fix 3: Try Switching To Other Browser
If you are trying to log in to the ATO through their website then make sure your browser is up to date. If your browser is up to date but the error still continues then we will recommend you to switch to any other browser.
Fix 3: Switch Between The ATO Website And The App
Next, you can try switching between the ATO website and the ATO app, I mean if you are using the ATO app then try using the ATO website, or vice versa.
Fix 4: Are You In Overseas?
In case you are overseas and trying to access the ATO from there then make sure you have a mobile phone with my AU number because you will require it to authenticate your identity, otherwise, you may continue to get this error.
Fix 5: Contact ATO
If you are done with everything given above then as a last resort we will advise you to contact the ATO support team to get further help and advice. To get in touch with the ATO you can refer here.
FAQs | Frequently Asked Questions
ATO error code oid001 says “An error has occurred. We are unable to process your request at this time. Try again in 20 minutes. If the issue continues, phone us on 13 28 61 and quote error code OID001.”
ATO error code oid001 occurs while logging in to the ATO app or website.
ATO error code oid001 prevents the users from logging in to their accounts through the ATO app and website.
To fix the ATO error code oid001 users can try updating the app, making sure their MyGov is linked to the ATO, using any other browser, switching between the ATO website and app, and if they are overseas then making sure they have an Australian number.
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