How To Fix Genshin Impact Error code -1-4308?

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Last Updated on February 8, 2024

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In this article, we will share the details for the Genshin Impact error code -1-4308 which reads “An unknown error has occurred”.

As per our research, this error comes when users try to launch the game, the game loads fine at the start screen but then it shows the error code -1-4308. In our research, we also have found that this error mainly comes for PlayStation users, especially those who are using the game on PS4.

As of now there is no official information available on this error, and even in our research we were unable to find anything solid to make any claims but we have found a few workarounds shared by the users who have faced the same problem.

Genshin Impact Error code -1-4308

Fixes For Genshin Impact Error code -1-4308


Fix 1: Restart Your Device And Try Connecting To A Different Internet

Our first advice for you will be to restart your gaming device along with the network hardware (router/modem) and then check if the error still comes or not. If the error still occurs then we will advise you to connect over a different wifi connection or connect over a mobile hotspot connection, then check if connecting over an alternate connection resolves the issue or not.


Fix 2: Repair Games Files

If the error still comes then try repairing the game files and then check for the error again.

  • Go to your Launcher Settings.
  • Then choose Repair Game Files.
  • Then choose Repair Now.
  • Then check if the error still comes or not.

Fix 3: Redownload The Game

If the error still continues after rebooting your system and repairing the game’s files then you should try redownloading the game. During our research, this was the workaround that was recommended by most of the users, although a few users have shared that reinstalling the game hasn’t helped them with the error. So it’s up to you but if reinstalling the game is possible for you then you can consider giving it a try, maybe this works for you.


Fix 4: Contact Game Support

If you still receive the error then our advice for you will be to get in touch with the game support to report the problem. If you want to get in touch with Genshin Impact support then you can refer to the genshin.hoyoverse.com.


FAQs | Frequently Asked Questions


What Does The Genshin Impact Error code 1-4308 Say?

Genshin Impact error code 1-4308 says “An unknown error has occurred”.

When Does The Genshin Impact Error code 1-4308 Occur?

Genshin Impact error code 1-4308 comes while launching into the game.

What Happens Because Of The Genshin Impact Error code 1-4308?

Genshin Impact error code 1-4308 prevents the users from getting into the game.

What Are The Troubleshooting Steps To Fix Genshin Impact Error code 1-4308?

To fix the Genshin Impact error code 1-4308 users can try restarting their device along with the network, repairing game files, and redownloading the game.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.