- Platform: Medicare
- Error code: 9602
- Error says: This claim cannot be lodged through this channel. Please submit the claim via an alternative Medicare claiming channel.
- Occurs: Users may get this error while transmitting a claim to Medicare.
- Effect of the error: Because of the error users may not be able to transmit their claim to Medicare
As per the research done by our team, you may get the Medicare response code 9602 while submitting a claim to Medicare.
Reasons For The Medicare Error Code 9602
Depending upon the circumstances there can be different reasons for the error below we have listed some of the most possible reasons for the error.
- You have provided any incorrect details,
- Wrong patient details such as Medicare card number, address D.O.B, etc.
- Wrong claim details such as service date, provider number, service type, associated claim type, etc.
- Wrong referral details
- You may have reached the maximum number of items that could be charged on a specific referral type.
- There are some issues with your Medicare account.
Fixes For Medicare Error Code 9602
Fix 1: Check If You Are Entered All The Details Correctly
To deal with this error your first steps should be to check if all the details you have entered are correct. If you find any incorrect information then simply try re-submitting the claim and then make sure to correct the information which you have entered incorrectly.
- You need to review details such as
- Medicare card number
- Address
- D.O.B
- Service date
- Provider number
- Service type
- Associated claim type
- Wrong referral details
Fix 2: Check The Doctor’s Specialty Settings
- Go to Settings.
- Then go to Users.
- Then find the Provider’s name on the list.
- Then tap the Pencil icon just next to the provider’s name.
- Then choose “Update & Configure“.
- Then choose “User Settings“.
- Then go under “Personal Settings“.
- Then go to “Doctor Specialty” section.
- Then check whether Doctor Specialty is set to Specialist or GP.
Fix 3: Review The Items
First, check and make sure that there are any specific limits on the items that can be claimed if so then next review the item numbers to confirm if you have reached any limits.
Fix 4: Contact Medicare
If you are still unable to resolve this issue then we will advise you to contact Medicare to ask if there is any problem with your Medicare account resulting in this issue. We will also advise you to print the invoice because you can also directly claim it at a Medicare branch.
Related Error Codes
