Before we share anything, first we want to tell you that there is no official information shared by Square on the error code cb5. But in our research, we have found that if you are getting the cb5 error then most probably servers are down, or Square is facing a system-wide outage.
If you are receiving the Square error code cb5 then first you should check the Square server status. If servers are working fine and there is no outage then you should try general troubleshooting which is listed below.
Fixes For Square Error Code cb5
Fix 1: Check If Square is Facing System-Wide Issues
Most of the time the error code cb5 is the result of server outage, so before trying anything else we suggest you to check the Square server status. Below we have provided some ways to check the Square server status.
- Go to issquareup.com and check the server status for all of the Square Systems.
- Go to downdetector and check if downdetector is showing any outage.
- Go to Square’s Twitter Handle and check if there is any update about the system outage.
Fix 2: Make Sure Your Device Is Charge
If there is no server outage then check if your Square Terminal is sufficiently charged, because in case of low battery your Square Terminal can show various problems.
Fix 3: Check For Software Updates
If your Square Terminal is charged but the error is still coming then check if you need to update your Square Terminal software.
- Tap more (≡) icon.
- Then tap Settings.
- Then choose Hardware.
- Then choose General.
- Then choose About Terminal.
- Then choose Software Update.
Fix 4: Check Date and Time Settings
In case your Square Terminal is updated with the latest software version but the error is still coming then check your date and time settings and make sure it’s correct.
- Tap more (≡) icon.
- Then tap Settings.
- Then choose Hardware.
- Then choose General.
- Then choose “Date and Time”
- Make sure your date and time are correctly set as per your location and time zone.
Fix 5: Check For Internet Related Issues
- Go to Settings > Hardware > Network and make sure that there is a checkmark next to the network to which you want to connect.
- If you are using a Wi-Fi connection then from the top right corner of the status bar, check the Wi-Fi status indicator, if it’s showing 3-4 white bars then it means you have a strong signal otherwise it is not receiving strong signals.
- Check and make sure that your internet has good speed and stability.
- In case you are using a Wifi connection try connecting over ethernet by simply connecting your device over an Ethernet cable, but if you are already using an Ethernet connection then try using a Wifi connection.
Fix 6: Get Help
In case you still get the error then try connecting to the Square support and report this error. Meanwhile, you can find more general troubleshooting steps here in this article.
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