How To Fix Call Of Duty Captcha Error?

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Published on: , Last Updated on January 12, 2024

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There are many error codes that regularly troubled Call Of Duty’s players, one of the error is the captcha error. There are many reasons that you can be getting this captcha error while playing Call of Duty, and this will cause problems with the authentication of your account and you will not be able to log into the game.


How to get rid of the captcha error Call of Duty?


Fix 1: Log in through Incognito mode into your Activision account

Some players on the user forums have suggested that if you are facing this login error and you cannot get your captcha verified, then you should launch the Activision account and log in through the Incognito mode.

The next step that you need to take is to reset your password. Getting your password, you will be asked for your two-factor authentication code. Use the backup codes that you were provided when you first created your account. Now you should turn off the two-factor authentication. Once you are done with this, try to log in to your account normally. If the issue goes away, then you can turn on the two-factor authentication again.


Fix 2: Change the timing for the codes through the Google authentication app

When another unusual solution that you will find on the player forums that works for many people is changing the timing for codes through the Google authentication app.

Here is how you can do it.

  • Launch the Google Authentication app.
  • On the top right corner, you will see a three dots menu.
  • Click on the three dots menu.
  • In the settings, you will see an option named “Time correction for codes.”
  • Click on this option.

Players have reported that once they turn this on then the issue disappears and they are able to log into their Call of Duty account without the Captcha error.


Fix 3: Log in through the Customer Support menu

When you go to the customer support menu, they also ask you to log in so that they can create a ticket with your account.

Many players have found that if they go to the customer support menu they can log in without any two-factor authentication and they do not have to enter any backup code or captcha. 

However, this is just a workaround and this will not solve your issue in the long run.


Fix 4: Switch to a different web browser

Many players have also reported that when they try to use their backup code and log in through the two-factor authentication, they cannot do it on Chrome or some other browser, but they can do it when they try to log in through Microsoft Edge.

This is not a specific problem for Chrome or any other browser, but what you can learn from this is that if you are repeatedly trying to log in through one browser and you can not, you can just switch your browser and it might solve your issue.


Fix 5: Take a look at your Internet connection speed

If your Internet connection is not stable or it is slow, then you will not be able to use the Call of Duty game and the captcha error will just be one of your troubles.

Just being able to launch the game does not mean that your Internet is working fine. If you’re trying to play through a mobile network, please try to consider switching to a wired network. A wired connection is more stable than a mobile network.

Also to get the exact idea about the upload and download speed of your Internet connection, Google Internet speed meter.

Now run a speed test on your connection where you will find the exact upload and download speed of your connection in real-time. If your Internet connection speed is slow, consider switching to a different network or talk to your Internet service provider about the issue.


Fix 6: Clear the cookies and cache data on your browser

The web browser that you are using stores certain information that you enter repeatedly onto certain websites in order to make it easier for you to re-launch the website.

If there was an issue before where you were not able to log in, you might face this error again and again as the data is now stored in the temporary cache and cookies of the web browser. 

To make sure that you are not facing this issue due to the corruption of the cachet and cookies data, you can clear this temporary data from the settings of your web browser. Even if this data is not causing any issues, you must clean it anyway because it might cause problems in the future if not cleaned for a long time.


Fix 7: Check the game server status

If you are repeatedly facing errors in trying to launch the game, you need to check if the game server has crashed.

When too many players log in at the same time, this causes an unnecessary load on the server that it is not prepared to handle and that is why it crashes. If you visit the player forums it will be mentioned there were other players if the server has crashed and if you want an easy resolution just Google a down detector tool. On the search bar of the down detector, type Call of Duty. If there has been a server outage, you will see the report on the Down Detector tool.

If the server is down, there is nothing you can do but wait and you can come back later.


Fix 8: Contact the Activision Support team

If you have visited the player forums, you might understand that the Activision support team is not very useful in this case.

Many players have reported that they are not able to create support tickets and even if they are able to, they do not receive the support on proper time. The solutions that we have mentioned above must be enough to get rid of your issue. But if they are not, the only thing that you can do is wait for the Activision support team to help you.

You can also try to visit the player forums where other players have discussed their solutions to this issue. However, most of them have been mentioned in this article.


To conclude


If you have tried to visit the Activision official support website for the captcha error on Call of Duty, you might understand that there is not a lot of information available on the issue.

Even if you are ready to register a support ticket, the support might not get to you for days and you might be missing important tournaments.

This is why we have mentioned all the solutions that we could find on the Internet for this issue.

Hopefully, this article becomes a pioneer in understanding how to solve the Captcha error on Call of Duty and you’re able to get rid of it. 

Keep following for more gaming and technical advice. Happy gaming!!


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Falguni Rana is a technology writer who has expertise in software and hardware troubleshooting. She publishes how-to and troubleshooting guides for different apps, websites, games, and consumer hardware products.