How To Fix DU Error Code 135921?

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Published on: , Last Updated on September 13, 2023

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In this article, we are going to share the details about the error code 135921 with Desktop Underwriter (DU).

First of all, there is no official information available on the DU error code 135921 but as per our research the error code 135921 means that the credit report request was unsuccessful which can caused by multiple reasons such as:

  • There is some server-side issue with the credit reporting agency’s website.
  • There is a problem with the DU system.
  • False credit report information.

Fixes For DU Error Code 135921


Fix 1: Check If You Have Entered An Incorrect Borrower Information

As the issue is related to the credit report request it can be possible that you may have entered incorrect borrower information, so our first advice for you will be to check the borrower information and make sure everything is correct.

Borrower information which you need to check,

  • Name
  • Address
  • Social Security number
  • Generation

Fix 2: Check For Credit Report Information

Next, check check the credit bureau’s website to make sure if the borrower’s credit report is available or not, it not, then this might be cuasing the error and you should wait for some time, and try again.


Fix 3: Contact Support

As we have mentioned above, that there is not much information available on this error so at this stage you should consider contacting their customer support team for further help and advice.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.