Many people have given Google voice a try for their communication needs. Google voice provides its users with a number that they can use for making calls and texting people.
They also give you a voicemail option that is common with other kinds of phone connections. The advantage is that you can now make domestic and international calls from your web browser.
If you are also using Google voice to make calls due to the various benefits offered, then you are already in the club.
Lately, the users of Google voice are facing a common error that is the calls being dropped. Thankfully, there is a great support ecosystem on the internet for problems related to Google.
So, How to fix Google Voice “We could not complete your call please try again?” Using other user experiences and Google support, we have compiled the solutions to this issue.
We have also included why this issue occurs in the first place. Follow through with the next sections where we will address all the doubts regarding this issue.
Why Google Voice Say “We Could Not Complete Your Call Please Try Again”?
It can be frustrating when you are trying to make a call and regularly facing the same error. Let us first and foremost pay attention to the causes behind this issue.
In the next section, we will then discuss how to solve the issues listed in this section.
Reason 1: Mass calling
Google voice is intended to make a small number of calls and send a few texts. If you are using a number for company mass messaging or mass calls, this will lead Google to place a ban on your account.
Even if you are using the account for personal reasons, making too many calls will lead to a ban on the account. This is, however, temporary and you can get it lifted in most cases.
Reason 2: Calling the same number too many times
If you are not making mass calls, the other thing that can lead to you not being able to call is if you are calling the same number repeatedly.
This generally happens when you are trying to get in touch with someone who is not taking your call and you just call them repeatedly to get their attention. Generally, in such cases, you will be banned from calling only that particular number. Other numbers will work fine.
Reason 3: Your account is not ready yet
There needs to be an activated account for you to use Google voice. If you have not completed the formalities for the same, then you will receive error messages like the one mentioned above.
Reason 4: Your browser is not supported by Google Voice
To use Google voice, you need to have a dedicated web browser in addition to a verified account and a proper license.
Certain web browsers are compatible with the Google Voice feature and some are not. If you are using an incompatible browser, then Google Voice will not work for you.
Reason 5: The administrator has turned off the feature
If you are using an account that is linked to any organization and is under the control of an administrator, it is possible that they turned off the feature on their end and this is why you cannot use Google Voice.
Reason 6: The Country Code is wrong
Since international calls are cheap through Google voice, many people use this feature to call internationally.
If you do not enter the number in the correct format or do not add the correct country code, you will not be able to get the call connected.
Reason 7: Your calling credit is over
If you have insufficient credit to make a call through Google voice, then it will be really hard for you to get a call to connect.
In this case, you will experience that your calls will drop with the error mentioned above.
Reason 8: Your country does not offer Google Voice
Google Voice is a relatively new feature and is only available in selected countries for now. They are planning to roll out the feature in other countries soon but it is yet to happen.
Reason 9: You are making calls to China
Google Support specifically mentions that China has banned some outbound calls due to which sometimes you will experience a call drop when you call someone in China.
Reason 10: You do not have a voice license
This happens when you are using Google voice on a work or school account. In this case, calls dropping means that you no longer have a valid voice license.
How To Fix Google Voice “We Could Not Complete Your Call Please Try Again”?
We have discussed all the possible issues that might be behind your calls getting dropped. Now let us discuss in detail what can you do to solve this problem.
Fix 1: Wait for the temporary ban to get over
If you have violated Google Voice calling by using the account for mass calling or texting, then Google places a temporary ban on your account.
This ban last 24 hours at maximum if you are not a repeat offender. If this has been happening often then Google will not spare your account. It may be banned forever and you can only appeal on the Google Voice support.
In some cases, the number and the account are disabled for life due to spam and you will have to make a new account if you ever want to use Google voice again.
Fix 2: The account is not ready yet
Before you can use Google Voice on your device, you need to set up your account. If you do not have a set account, you will not be able to make calls through Google voice.
Here is how you can initiate the setup.
- Follow this link to go to Google Voice
- Click on the gear icon to access the Settings
- Click on Account
- Click on Linked numbers
- Click on New Linked Number
- Now enter the phone number that you wish to link
- You will receive a verification code from Google
- Enter the code when prompted and click on Verify
- Your Google Voice account will now be set up to make calls.
Fix 3: You do not have a valid license
If you are using a work or school account, you will need to get a valid license from the voice administrator. Unfortunately, without a valid voice license, you will not be able to make calls through Google Voice.
So, to solve this problem, get a valid voice license from your voice admin.
Fix 4: Do not call the same number repeatedly
If you are sending mass messages or calling a number too many times, Google Voice policy takes this as a spam action and bans you from placing calls either temporarily or permanently.
Make sure that you are not calling a single number repeatedly. After a while, you will be able to access other numbers but not the number that you called too many times. This is something to keep in mind while using this service.
Fix 5: Unsupported Browser
When you are making Google Voice calls through a browser, you need to make sure that the browser is compatible with the service.
The compatible browsers that can run Google Voice at this time are:
- Chrome
- Firefox
- Microsoft Edge
- Safari
Make sure that you use one of these while placing a call through the platform.
Fix 6: Calls to China
Certain telecom operators have banned outbound calls to China. If you are trying to call someone in China and the call drops, this may mean that their number s not supported to receive a Google Voice call.
Fix 7: Enter the correct number and country code
When you are using the Google Voice feature for international calls, make sure that you have the correct country code. It is also very important that you input the number in the correct format to avoid any problems while dialing.
Fix 8: Incompatible Regions
If the country that you are calling from does not support Google Voice, then there is nothing you can do but wait for the service to launch in the country.
There are not many countries right now that support this feature as it is still relatively new. This issue will resolve itself in the next few months or years.
Fix 9: Calling Credit is over
To make calls through Google Voice, you still need to purchase calling credit as the service is not free. The service is cheaper when compared to other international calling prices but it is certainly not free.
If you see that the calls are not being connected, you should check if you have enough calling credits to make the call in the first place.
Fix 10: Contact support
If none of the fixes have worked for you, Google offers you a great ecosystem where you can raise a problem, and the other users as well as the technicians from Google will help you solve the problem you are facing.
Conclusion
These were all the issues that can prevent you from using the Google Voice feature. We have made sure to research with the community answers and Google support to provide you with the best solutions for the mentioned issues.
Hopefully, this article was monumental in solving your issues with Google Voice.
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