If you are using the HSBC online banking services, there are certain things that can go wrong and cause issues.
This is what happens when you face the HSBC Error Code api_102. This is an issue that shows up due to a technical problem with the HSBC server or your network connection. There are also issues that can be related to your device or the different software that you are running on your device.
In this article, we will deeply dive into the HSBC Error Code api_102.
We will discuss the different issues that can be behind the error code and also the exact solutions that can help you get rid of the same.
Let’s jump to the next section and get rid of the issue.
How to solve the HSBC Error code api_102?
The error that we are discussing is an issue with the technical aspects of the banking applications at HSBC.
This can be really unsettling when you are trying to make an important transaction and it won’t go through because of the error. This is why we are mentioning the best solutions for this issue in this section. Here is how you can solve the issue.
Fix 1: Disable the ad blockers on the web browser
Many times users do not like experiencing ads online and they install ad blockers on the web browser to get rid of that hassle.
This is what causes issues on many platforms online, especially the ones that use ad revenues on their website. If you are using an ad blocker on your browse, then we suggest you immediately disable the extension and then try logging into your account again.
Fix 2: Use a Virtual Private Network
If you are not able to login to your HSBC account through the web browser, you can try to use a Virtual Private Network, and then change the location of your server this might be able to help you overcome the barriers that you are facing on the platform.
This is a suggestion that you will find on the user forum with testimony from many users that it actually works.
The reverse of it is also true. If you are using a VPN and are not able to log in, try switching off the VPN and then try again.
This will eliminate the issues that the platform has when identifying your account and might help.
Fix 3: Make sure that your web browser is updated
Many people only download updates for their computers as a package deal. The updates that are suggested are downloaded and no one thinks of checking if their web browser is updated to the latest version.
However, sometimes, you might not get an update notification which will make you miss the latest version of the browser.
Check for the latest updates on the web browser and then try to use the HSBC website again.
Fix 4: Check your internet connection
A stable internet connection is important for accessing any website online. If the network connection is shaky, it will affect your connection to the server causing issues with the login on the HSBC account.
To check your internet connection you can Google Internet Speed Meter. When you launch the tool, run a real-time test for your connection. You will see the speed of your internet connection.
If the connection is slow, switch from a mobile network to a wired network. If you are facing this issue on the wired network, contact your internet service provider for help on the same.
Fix 5: Wait for a while and then revisit the server
Sometimes, the HSBC servers are scheduled for maintenance and you cannot access the server for this particular duration. All the services on the HSBC website are unavailable for the while that the server is down.
The server can also sometimes unexpectedly crash in which case you will not have any prior warning about the server being down and the services being affected.
Google Down Detector and search for the HSBC server. If the server is down, wait for a while till the situation is resolved and then you can try your transaction again. You can also check your registered mail address for mail from the bank informing you of any server maintenance schedules.
Fix 6: Switch to a different device
There is no guarantee that a device will always work to its full potential. There are instances where the device that you are using runs into technical snags due to background processes or software issues.
In this case, you will not be able to access all or certain programs. Switch to a different device and see if you face the same issue on the other device. If you do not, then your original device was the issue.
Fix 7: Switch to a different web browser
Just like the device that you are using, the web browser that you use can also cause issues with the platform functioning optimally.
There are also certain web browsers that are not compatible with the interface of HSBC online services. Switch to a different web browser and see if you face the same issue.
Fix 8: Clear the cookies and cache data from the web browser
There are certain files stored on the working memory of the web browser known as the cookies and cache.
These files need regular cleaning or else they cause issues with the functioning of the web browser and access to many platforms is restricted. These files can cause even more issues when they go corrupt.
Launch the settings on your web browser and clear the cookies and cache data. Relaunch the browser and HSBC platform to see if this solves your issue.
Fix 9: Contact the HSBC Support team
If you are waiting for an important transaction to go through and cannot wait for the issue to resolve itself, you need to contact the HSBC support team.
They will raise a support concern and walk you through the resolution of the issue.
You can also visit different user forums and ask for advice from other users facing the same issue.
To conclude
The HSBC Error Code api_102 is a technical issue with the HSBC online services. This can be caused due to a wide variety of factors and we have discussed all of them in detail here in this article.
Hopefully, we were able to solve your issue and get you back on track with the platform. Keep following for more technical advice.
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