How To Fix Neon Error Code 013?

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Published on: , Last Updated on February 16, 2024

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As per our research, Neon error code 013 mainly comes when users try to log in to their account, and the error may come with the Neon app as well as their website.

During our research, we were unable to find any official workarounds for this error. Even many users have shared that upon contacting the Neon support all they advise is to try general workarounds such as restarting the system, installing the app, etc.

Because currently there is no official information available or the error all we can suggest you to try common workarounds. In case before coming to our article you already have tried general troubleshoots such as restarting the system or reinstalling the app then we will advise you to not to waste any more of your time and contact the Neon support team to report the problem.

Neon Tv Error Code 013

Fixes For Neon Error Code 013


  • To deal with this error our first suggestion for you will be to shut down your device along with your internet for around five to ten minutes. Then restart both your devices and check if the error still comes or not.
  • In case the error still persists then check if you need to update your Neon app if so then consider updating the app and then check for the error again. In case you are using the Neon website from your browser then check if you need to update your browser.
  • If the error still comes then try running other apps on your device to make sure that your internet is working without any flaw.
  • If your internet is working without any problem but the error is still coming then check if you need to update your device firmware. In case your device OS is outdated then this can also lead to such problems, so check and make sure that your device OS is up to date especially if you are using the Neon on your TV.
  • At last, if nothing above helps you with the issue then you can try uninstalling and reinstalling the Neon app on your device. You need to first uninstall the Neon app and once it is uninstalled restart your device. Then wait till your device restarts and reinstall the Neon app.
  • If the error still comes after reinstalling the Neon app on your device then we will advise you to reach out to the Neon support team to complain about the issue.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.