To log onto Xbox Live, you need an Xbox 360 account. For some users, this step has been troublesome. This is the issue when users try to connect to Xbox Live and are met with the error message that says, “Your console can’t connect to Xbox Live”
This issue can be present even when the Xbox 360 is connected to the home network without any trouble but still can’t seem to connect to the internet.
In this article, we will discuss How To Fix “Xbox 360 can’t connect to the internet: MTU error”
We will discuss the solutions that have been suggested by the official Xbox Support as well as the solutions that are advised by other users on the Xbox user forum.
Let’s dwell deeper into the issue in the next section where we will discuss the solutions.
How to solve the error, “Xbox 360 can’t connect to the internet: MTU error?
There are several reasons for you to receive the MTU error on Xbox 360 when you try to connect it to the Xbox Live server.
These can be related to the network settings or the update settings on Xbox 360. Each of these issues needs to be handled separately in order to get rid of the error code on Xbox 360 and get it connected to Xbox Live.
Fix 1: Plug the Xbox 360 into a wired connection
Are you trying to use Xbox Live through a mobile connection? This might be the issue that is causing the MTU error for your Xbox 360.
This is because the mobile connection cannot take the stress of the internet stability and speed that is needed for Xbox 360 to function. A wired connection is always better for a reliable internet connection with stable speed.
If you are facing this error and you are still connected to a mobile network, consider switching to a wired network instead. This has solved the issue for many users.
Fix 2: Clear the cache on Xbox 360
There is cache data that is stored on the Xbox 360 to make sure that the details that you enter repeatedly can be stored. This helps the data to load faster.
However, many people do not know that the cache data needs to be cleared on a regular basis otherwise it can quickly become an issue for the device.
This is because the cache data uses a part of the working memory of the device and the memory that is needed for other processes is not available.
Clear the cache data on Xbox 360 and this might solve the MTU error.
Fix 3: Reset the network settings on the Xbox 360
If the above two solutions did not help with the network connection, then you need to reset the network settings on Xbox 360 to factory settings.
Before you take this step, make a note of the settings that are on the network and the password of the network to enter after the default settings are changed.
Go to the Network Settings and click on restore to factory defaults. This will initiate a factory reset on the Xbox 360 network settings.
Fix 4: Open the ports on the network firewall manually
Some connections on the network are blocked through the network firewall for safety reasons.
However, in some cases, the network firewall also blocks the connections that are not harmful. In these cases, you need to manually open the ports for the specific connection on the network firewall and the platform will be added to the list of exceptions on the firewall. Therefore, the next time you try to connect, the firewall will not block your connection.
This is the port that you need to manually enter for using Xbox 360 through your network.
https://support.xbox.com/en-US/xbox-360/networking/network-ports-used-xbox-live
Fix 5: Initiate port mapping through NAT
You can also set the NAT to initiate port mapping. For this, you need to use the IP address that is appropriate.
You can try to use: 192.168.1.233
Fix 6: Change the router DMZ settings
You can also change some settings on your router to put the IP address of the Xbox 360 into the DMZ settings.
This is also a setting that is linked to the network firewall settings. When the network firewall settings are blocking Xbox 360 from accessing the internet connection, it needs to be put into the De-Militarized Zone (DMZ) on your router.
This setting will remove the network firewall objections for the IP address of Xbox 360 and you will be able to use the service without any hiccups.
Fix 7: Contact the Xbox Support team
If none of the above-suggested solutions have helped you get connected to the internet on Xbox 360, we will suggest that you should consider contacting the Xbox Support team.
You can also get useful advice on the user forums where other users share their experiences and advice on various error codes.
To conclude
The MTU error on Xbox 360 which does not allow the connection to Xbox Live is an issue that affects many users due to their incorrect network setting configurations or network firewall blocks.
We have mentioned the solutions that have helped many users get rid of the error code on their Xbox 360.
Hopefully, we could provide you with some useful insight into the error and you are now finally able to get your Xbox 360 connected to the internet for using Xbox Live.
Keep following for more technical advice.
Like This Post? Checkout More
