Here in this article, we are going to share the details for the Xbox Live error code 8385C352.
The error read “Sorry, there was a problem. Please try again later.”
As per the users’ complaints when they try to sign in to the Xbox Live and tap on the “remember my password” option they receive this error. Users also have shared that if they don’t choose the ‘remember my password’ option they can log in fine.
In our research, we have noticed that the error is very common with the Xbox 360.
If we come to the reasons for the error then as of now it is not clear why this error exactly comes but there are a few workarounds that may help you bypass the error.
Fixes For Xbox Live Error Code 8385C352
Fix 1: Try Deleting Your Profiles
During our research, we have found many users who were able to resolve this issue by simply deleting their profile and re-downloading it. So you can also try the same for you.
- Go to System Settings.
- Choose Storage.
- Choose Profiles
- Then choose the Profile you want to delete.
- Now you will see these two following options. Make sure to choose the Delete Profile Only option.
- Delete Profile Only
- Delete Profile and Items
- Then Restart your Xbox 360.
- Once your Xbox 360 restarts, tap the Guide button.
- Then choose the Download Profile option.
- Then on the Download Profile screen choose the Download Profile option.
- Then enter your Account credentials.
Fix 2: Avoid Using The “Remember My Password” Option
If you tried removing and re-downloading your profile but it is not resolving the issue then you can try to avoid using the “Remember My Password” option.
As per our research, the error comes when users choose the “Remember My Password” option, so all you need to just avoid this option, and the error will not show.
We know by not choosing the “Remember My Password” option you are opting in to enter your account credentials each time but you can consider avoiding this option till there is a permanent fix for the error.
Fix 3: Reach Out To The Xbox Support
In case you are still seeing the error even though you are not choosing the “Remember My Password” option then you should reach out to the Xbox support team to report the issue.
Here is how to reach out to the Xbox support,
- Visit support.xbox.com/en-US/contact-us.
- Tap on the Contact Us option.
- Then choose from the on-screen options.
Note: From the Xbox Contact Us page you can also choose the “Ask A Question” option to get help from the Xbox virtual agent.
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