How To Fix Amazon Prime Video Error Code 5229?

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Published on: , Last Updated on July 21, 2023

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Are you currently having the error code 5229 while using Prime Video on your device? If yes then here in this post we will discuss all the workarounds for the error.

As per our research, the error mainly comes when users try to log in to their account, or if they try to watch any content. This error can occur despite what device you are using but the error is very common for the users who are using Prime Video from their Xbox console.

Many users have shared that they started to receive this error after the recent update. So if you also started to have this error after the update then it might be possible that the new update has some bug with it which causes this error.


Fixes For Amazon Prime Video Error Code 5229


Fix 1: Sign Out And Re-sign in

If you are able to log in to your Prime Video account and have the error while watching any title then we will suggest you to logout from your account and then log back in after 10 to 20 seconds.

  • Log out from Prime Video.
  • Then quit the Prime Video app on your device.
  • Then disconnect your device from the internet.
  • Then wait for around 10 to 20 seconds.
  • Then reconnect your device to the internet.
  • Then relaunch the Prime Video and log in to your account.
  • Now check if Prime Video still shows you the error.

Fix 2: Are You Using Prime Video On Xbox?

If you are using Prime Video from your Xbox console then clear the alternate MAC Address. This workaround was shared on Reddit.

Follow the steps given below to clear the alternate MAC address on your Xbox.

  • Tap the Start at the main menu.
  • Then go to the Settings.
  • Then choose Network Settings.
  • Then choose Advanced Settings.
  • Then choose Alternative Mac Address.
  • Then choose Clear.
  • Now your Xbox will restart itself, so wait till your Xbox fully restarts.
  • Then check if this issue has been resolved or not.
Amazon Prime Video Error Code 5229

Fix 3: Troubleshoot Your Device

  • Power off your device by disconnecting it from the power source. Then wait for a full 4 to 5 minutes and then restart the device. Then check if the error still remains.
  • Check if your device needs to be updated, if yes then consider installing the update right away.
  • Reset your device’s Network Settings to check if that helps.

Fix 4: Troubleshoot Your Network

  • Power off your router by disconnecting it from the power source. Keep your router powered off for around 2 to 3 minutes. Then restart the router and check if the error still remains.
  • Go to any internet speed test website to check if your internet speed is fast enough to stream Prime Video.
  • Try using other apps or websites on your device to check if they also have some issues. If yes then this indicates some issues with your internet and you should contact your ISP to resolve the problem.
  • Connect your device over any other WiFI connection or any mobile hotspot connection to check if that helps.

Fix 5: Troubleshoot The Prime Video App

  • Clear the Prime Video app cache data and then check if it resolves the problem or not.
  • If clearing the cache data for the Prime Video app does not help then uninstall the Prime Video app and then restart your device. Then reinstall the Prime Video app, and check if the error still remains.

Fix 6: Contact Prime Video

If you still have the issues then the issues need more than just common workarounds to be resolved. So contacting Prime Video support is the best option in that scenario.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.