How To Fix ATO Error Code cmn.ato.gen.em0001?

Platform: ATO

Error code: cmn.ato.gen.em0001

Error says: CMN.ATO.GEN.EM0001 – An unexpected error has occurred, try again. If problem persists, contact the ATO. Error code 91933

Occurs: Error comes while lodging tax returns and pre-filing individual tax returns

Effect of the error: Users are unable to file their ITRs

We have found that recently many users are experiencing the cmn.ato.gen.em0001 error while lodging the tax returns and pre-filing individual tax returns.

You may get this error while filling your ITRs from different TAX filing services such as MYOB, LODGEiT, etc. As per our research, this error is coming from ATO (Australian Taxation Office) due to some problem on their end.

Fixes For ATO Error Code cmn.ato.gen.em0001

First of all this error is clearly coming from the ATO’s system so it will be best to get in touch with them to ask for more clarity over this error as to why this comes and how you can resolve it. But before contacting the ATO help desk try the suggestion given below.

In case you are getting this error while pre-filling/pre-lodging then our advice will be to try filing the form again. Try this a few times to check if it helps or not.

In case you are having this will with the lodgment then check ATO server status. If there are any ongoing issues or if there is any system maintenance then wait for till things get back to normal. If there is no update about any problems or system maintenance then contact the ATO helpdesk and report the issue.

If you are using the LodgeiT, and your form is logged as per the ATO portal then consider marking the form as lodged in LodgeiT. But if your form is not showing as logged in the ATO portal then consider lodging the form again in LodgeiT.

If nothing is helping you with the error then simply contact the ATO helpdesk and report this issue. At this stage, this is the best action you take to deal with this problem.

References

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