How To Fix Disney plus error code 12?

by ,
Disney Plus Error Code 12

Disney Plus subscriptions are not cheap and when you are paying that price every month, you need to have a reliable streaming service for the justification of the price paid.

The streaming service has great premium content and all your favorite childhood titles can be found here.

The Disney experience on your devices is a great incentive for the price that you pay for the subscription.

The user base of Disney Plus has skyrocketed and they are regularly adding updates to allow the developments on the platform.

This also includes maintaining the servers and accommodating the increasing number of audience members on the platform.

However, there are some error codes that are causing the platform a lot of trouble. These issues are common and therefore the platform has coded them specifically as an error code.

In this article, we shed light on the issues with the platform when you experience the Disney Plus error code 12.

We will also take a look at the meaning of the error code as well as the specific reasons behind the error code.

These excerpts are inspired by the official Disney Plus support website as well as the user forums for the platform.

Sponsored Video

What is the meaning of the error code 12 on Disney Plus?

The error codes are all differently named so that the users can have an insight into the exact issue that they are facing when they see the error code.

Usually, you will also see a prompt with the error code. This contains the gist of the error code.

The error code 12 on Disney Plus shows up when the server is not reachable and the device that you are using the platform on cannot stream content.

You will also see a prompt that reads, “Something went wrong. Please try again later.”

Basically, this error code will pose a hindrance when you try to connect to the Disney Plus servers for streaming.

There can be many reasons behind this and we will make a list of the same in the next section.

What are the reasons behind the error code 12 on Disney Plus?

There can be many reasons behind a single error code and many times these reasons will not be described on the official support website.

You can however gather these through other user experiences. We will make a list of the probable reasons in this section.

Here is the list of reasons that could be behind the error code 12 on Disney Plus.

  • You have a weak internet connection
  • The Disney Plus servers are down
  • You have not updated the Disney Plus app
  • You have not updated the network hardware
  • There is a temporary app glitch 
  • You are using a VPN
  • The antivirus or firewall you are using is interfering with the Disney Plus platform.

These are the reasons that have been identified behind the error code 12 on Disney Plus.

How To Fix Disney plus error code 12?

Now that we know the reasons behind the error code, we can move confidently toward the solutions for the error code.

We have compiled the tried and tested solutions for the error code and listed them down below for your convenience.

Here are the fixes that can help you get rid of the error code 12 on Disney Plus.

Fix 1: Check your internet connection

The connection to Disney Plus servers is a necessary condition to stream any content on the platform.

If the internet connection is shaky, you will not be able to access any content. You will not even be able to connect and log in to the platform in the first place.

To keep this in check, you should monitor the internet speed through an internet speed meter.

The site sends pings to your device and determines the signal strength for your internet connection.

If you find that the speed of the connection is too low, you should solve that before moving ahead with the error code.

Fix 2: The Disney Plus servers are down

The Disney Plus servers are not made to withstand more than a certain number of users logging in at the same time.

They are however constantly expanding this limit as the audience base for the platform increases. 

You can check the status of the Disney Plus server by conducting a simple Google search. The Google search helps you with down detector sites.

If you find that the server is down, there is unfortunately nothing to be done except wait for the developmental team to solve the issue and get it back to function.

Fix 3: There is a temporary glitch on the Disney Plus app

The Disney Plus app is susceptible to some bugs. This can cause temporary errors on the app.

You can solve this issue by exiting the app, refreshing the system, and then logging back in again.

A little resting time can launch the app into a better working condition in some cases.

Fix 4: Your Disney Plus app is not updated

Like any other software, the Disney Plus app also needs constant updates in order to function properly.

If you are not updating the app on a regular basis, you will not be able to use the latest functions on the app. 

Make sure that the Disney Plus app is updated to the latest version and turn on auto-updates if you forget this on a regular basis.

Fix 5: Your network hardware is not updated

The network hardware refers to the router and the modem. People often forget that the network hardware also needs firmware updates.

This is where the seeds for the weak internet connection are sown. 

Make sure that you are updating the network hardware regularly.

Fix 6: You are using a VPN

Sometimes the VPN and its processes hamper the usage patterns of certain websites. Especially the websites that need to confirm your identity.

Disney Plus is a subscription-only service and a VPN can interfere with the normal function of the platform.

Turn off the VPN and all the related services in the background to make sure that the platform can function.

Fix 7: Your anti-virus is interfering with the platform

If you are actively using antivirus software or a network firewall, it is a very smart decision for your device’s safety.

However, sometimes these can interfere with harmless platforms.

Check in the blacklists of the antivirus as well as the firewall to see if Disney Plus is blocked. Remove it from the blocklist if it is.

The network firewall can also be a part of the problem. The network firewall can block the site if you are using Disney Plus on a web browser.

You can easily find this on the firewall settings though and remove the website from the firewall blacklist.

Fix 8: Contact the Disney Plus support team

If none of the options have helped you get back on the platform, you need to contact the Disney Plus support team.

They will tell you the exact solutions in regard to the issue that you are facing on the platform.

You can also ask a question on the support forums for the platform. Other users and developers help with the solutions that they have found through trial and error. These are great options when you cannot understand what fix to apply.


The error code 12 on Disney Plus is a server connection error. Most of the time the issue resides in the server and there is nothing you can do on your part to clear the situation.

However, there are other reasons that could be contributing to this error code as well. 

We have made a list of the reasons that could be behind the error code and suggested fixes that can help you get rid of the error code.

We hope that this article included some interesting and helpful solutions. 

Keep following for more technical advice.

Happy Streaming!!

Like This Post? Checkout More

Photo of author
An enthusiastic explorer in the world of words. I like to interact with my fellow travellers and dive in their potential worlds. A content writer, building literary bridges, one word at a time. Each article is my stepping stone to a new realm of writing. Every day is inspiring with the pillowcases woven in literary threads. I would love for you to follow me on my writing journey.